Revenue and Customer Operations Manager

Payscale•,

2d•$118,960 - $178,440•Remote

About The Position

Payscale is seeking a highly analytical and strategic Revenue and Customer Operations Manager to drive insights, scalability, and operational excellence across our entire Go-to-Market (GTM) organization— including Sales, Account Management, and Customer Success. This individual will play a key role in shaping and executing on our strategic initiatives by aligning systems, workflows, and reporting infrastructure to enable revenue growth and customer value realization. You will partner closely with GTM leadership, Finance, Marketing, Business Applications, and Strategy to build robust planning frameworks, maintain data fidelity across tools, and deliver insights that inform executive decision-making.

Requirements

6-8+ years experience in Revenue Operations, Sales Strategy, FP&A, or Management Consulting (SaaS or recurring revenue preferred).
Deep familiarity with GTM motions beyond Sales—specifically Account Management and Customer Success.
Expert-level Excel skills including data modeling, nested formulas, and charting
Understanding of relational and multi-dimensional data structures
Strong proficiency in Salesforce (admin-level knowledge a plus).
Strong fluency in one or more analytics/reporting tools (Looker, Tableau, Power BI, etc.).
Exceptional business acumen with ability to turn data into actionable insights.
Experience managing complex projects and collaborating cross-functionally.
Excellent written and verbal communication skills—comfortable interfacing with senior leaders.
Strong ownership mentality—proactive, resourceful, and comfortable with ambiguity.

Nice To Haves

Operational excellence: You thrive on building systems, processes, and dashboards that make teams more efficient and data-driven
Customer obsession: You understand that your customers are your internal teams; you're motivated by making their jobs easier and their decisions smarter
Analytical mindset: You dig into data to find insights, root causes, and opportunities for improvement
Ownership mentality: You see a problem and take ownership of solving it, not just flagging it
Communication: You can explain what's happening in the numbers to both technical and non-technical audiences
Adaptability: You're comfortable with change and can work effectively in a fast-growing environment

Responsibilities

Act as a strategic partner to GTM leadership in Sales to drive planning, performance tracking, and operational execution.
Build and maintain comprehensive dashboards, reporting suites, and models (forecasting, capacity, segmentation, etc.) to track pipeline, bookings, retention, and growth KPIs across all GTM.
Partner with Customer Success, Support, Product, Implementation, and Sales to align on processes, metrics, and customer outcomes
Lead the design and deployment of workflows and system automations in Salesforce and related tools, in partnership with Business Systems.
Own recurring GTM reporting deliverables such as MBRs, QBRs, pipeline reviews, and executive reporting packages.
Drive and support territory design, quota modeling, and book of business alignment across all GTM functions.
Monitor funnel efficiency across both new business and expansion/renewal motions—identify gaps and surface recommendations.
Project manage cross-functional GTM initiatives from discovery to rollout—e.g., quota and territory rollouts, new GTM motions, team realignments.
Leverage advanced Excel functionality (e.g., INDEX/MATCH, dynamic arrays, INDIRECT, named ranges, Power Query) to link and manage large data tables
Build and maintain complex, multi-tab, multi-dimensional Excel models that support scenario planning, financial forecasting, and operational analysis

Benefits

Monthly company All Hands meetings
Regular opportunities for executive leadership exposure through things like AMAs
Access to continued learning & development opportunities
A growing network of Employee Resource Groups
Company sponsored volunteer hours
Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
14 Paid Company Holidays, includes 2 floating holidays (you choose!)
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment