Revenue Operations Manager

GigSafe•Austin, TX

2d•Onsite

About The Position

GigSafe is a contractor management platform built for gig and last-mile delivery operations. The platform manages the full independent contractor lifecycle — including onboarding, background checks, insurance verification, credential monitoring, and training — through a single system that integrates with dispatch and fleet management tools. We are building infrastructure for the future of flexible work. As we scale, the revenue engine behind that growth needs to be just as precise – clean data, reliable reporting, and processes that actually get adopted across the teams running the deal-to-cash motion. This role exists to own that infrastructure. For more information, visit gigsafe.com. Role Overview: This is a Revenue Operations Manager role with deliberately wide scope. You will own the systems, the reporting, and the enablement layer that sits on top of them. You will spend roughly equal time in CRM (build and admin), in spreadsheets and Holistics (analysis and reporting), and in front of the sales, CS, onboarding, and finance teams (SOPs, training, and handoff design). You report to the VP of GTM and are the first seat on the RevOps function. Location: Austin-based or willing to relocate.

Requirements

4-7 years in RevOps, GTM systems, sales operations, or a closely adjacent role at a B2B SaaS company.
Hands-on CRM admin experience: built objects, automations, and reports yourself.
Comfortable in SQL or a BI tool (Holistics, Looker, Mode, Metabase) at the level of building and maintaining your own dashboards.
Strong spreadsheet fluency: can build a clean pipeline workbook from a raw CRM export and knows how to slice contact and company data for exports and imports.
Has taken an AI workflow they built for themselves and deployed it as a team system - with evals, documentation, and adoption metrics to prove it worked.
Has written and rolled out an SOP that people actually followed.
Evidence of teaching someone else to do part of your job (mentee, junior teammate, contractor, cross-functional partner).
Direct, written communicator: can explain a data issue to a sales rep, an automation spec to an engineer, and a forecast variance to a CEO.

Nice To Haves

Attio experience is a strong plus; Salesforce or HubSpot at admin level transfers well.
Experience at a Series A or pre-Series-B SaaS company.
Vertical SaaS background, or experience selling to operationally complex customers (logistics, healthcare, field services, insurance, payments).
Familiarity with the Bowtie / Winning By Design vocabulary, SPICED, or other sales methodologies.

Responsibilities

Own the systems, the reporting, and the enablement layer that sits on top of them.
Spend roughly equal time in CRM (build and admin), in spreadsheets and Holistics (analysis and reporting), and in front of the sales, CS, onboarding, and finance teams (SOPs, training, and handoff design).
Own Attio as a system of record – object architecture, attributes, automations, and data integrity.
Own n8n automations connecting Attio, Holistics, and downstream systems.
Own Holistics dashboards and the join logic that feeds them, including the Retool ID join keys.
Define source-of-truth definitions for pipeline, stage, account status, and product.
Evaluate new CRMs and other systems as the company grows and scales.
Provide weekly and monthly pipeline reporting for sales leadership and the executive team.
Generate deal data, quote per rep, and segment-level reporting.
Track forecast accuracy, analyze stage conversion, sales cycle, and rep-level performance.
Perform ad-hoc analysis for the CEO, VP of GTM, and investors.
Develop cross-functional SOPs for the deal-to-cash motion: sales → onboarding → insurance → compliance → customer success → finance.
Enable sales reps and cross-functional teams on Attio hygiene, deal stage discipline, and the data they are responsible for entering.
Conduct quarterly enablement sessions, create written reference docs, and track adoption metrics.
Partner with the VP of GTM on the broader RevOps vision rollout to the leadership team.