EverHealth - Revenue Analytics and Insights Manager (Remote, US)

EverCommerce • Denver, CO

12d • $96,000 - $130,000 • Remote

About The Position

The Revenue Analytics Manager is a senior individual contributor and people leader within EverHealth's Revenue Operations function. This role sits at the intersection of customer intelligence and commercial insight and is responsible for building and running the analytics capability that helps EverHealth retain customers, expand revenue, and make smarter go-to-market decisions. Reporting directly to the VP of Revenue Operations with a dotted-line relationship to the VP of CX, this manager will spend approximately 70% of their time as the embedded analytics partner for existing customers working closely with the CX organization and Account Managers, analyzing and creating insights across the full post-sale lifecycle, including Onboarding, Customer Success, and Support Operations. EverHealth is at an inflection point. Pipeline quality, net revenue retention, and ICP intelligence are all critical priorities, and today there is limited analytical horsepower dedicated to bringing visibility across the customer lifecycle for all Everhealth product lines and transforming fragmented customer signals and Voice of Customer insights into clear, actionable recommendations. You will play a critical role in surfacing critical data and insights that drive results such as improving time to value, increasing forecasting accuracy, and improving operational efficiency.

Requirements

• 5+ years in analytics, business intelligence, or revenue/customer analytics — ideally in a B2B SaaS or health-tech environment
• Demonstrated experience building customer health models, churn frameworks, or retention analytics in a post-sale context
• Demonstrated impact improving operational metrics, time to value, NPS, forecasting accuracy, and VoC programs.
• Demonstrated experience using AI tools in a professional analytics context.
• Experience with CRM platforms (Salesforce preferred) and BI tools (e.g., Tableau, Looker, Metabase, or similar)
• Proven ability to translate ambiguous business questions into structured analytical approaches
• Comfortable presenting to senior leaders — communicates findings with a point of view, not just data
• Proactive, opinionated, and focused on driving measurable outcomes
• Strong systems thinking approach with ability to connect disparate processes and tools
• Excellent project management skills with attention to detail
• 1+ year of people management or mentoring experience

Nice To Haves

• Experience in a RevOps or GTM analytics function with cross-functional scope (Sales, Marketing, CX)
• Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
• Experience with cohort modeling, LTV analysis, or capacity planning
• Healthcare or health-tech industry background a plus
• Experience with LLM APIs (OpenAI, Anthropic, etc.) or AI-assisted analytics tools (e.g., Gong Intelligence, HubSpot AI, Clay, or similar) in a RevOps or CX context

Responsibilities

• Own the Customer Health Scorecard — design, maintain, and continuously refine leading indicators across the customer lifecycle (onboarding, adoption, nurture, renewal, expansion and support)
• Enable faster, higher-confidence decision-making across CX and cross-functional teams
• Define and maintain CX metric definitions (Onboarding, Customer Success, and Customer Support) in collaboration with CX Leadership, Finance and broader RevOps team to ensure a single source of truth
• Build and operate churn signal models that surface at-risk accounts ahead of renewal conversations
• Surface expansion signals and collaborate with the CX and AM teams to translate data into pipeline opportunities
• Proactively identify opportunities to improve efficiency, retention, and customer experience
• Translate VoC insights into prioritized recommendations for CX and Product, tied to revenue outcomes
• Develop and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios)
• Partner with CS, AM, and Onboarding leads as a strategic thought partner — attending key team meetings, proactively flagging risk, and bringing forward insights before they are requested
• Partner with Support teams to optimize workflows, routing, and AI/chat performance
• Identify, evaluate, and implement AI and machine learning tools that accelerate analytics output — from automated CRM data enrichment and deduplication to AI-assisted churn scoring and propensity modeling
• Leverage large language models (LLMs) and AI-assisted workflows to automate recurring reporting tasks, freeing bandwidth for higher-order analysis and strategic insight work
• Embed Agentic solutions across the GTM insights and analytics environment while ensuring maximization of AI tools
• Own and maintain EverHealth's ICP framework — analyzing closed-won, closed-lost, and customer health data to continuously refine the ideal customer profile
• Lead structured Win/Loss analysis: design the methodology, run interviews or data pulls, synthesize findings, and distribute insights to Sales and Product leadership
• Maintain cohort analysis across the customer base — tracking performance by segment, product line, and acquisition channel
• Support territory and capacity planning with data modeling in partnership with the VP of RevOps and Finance
• Contribute to the GTM metric catalog — ensuring definitions are documented, agreed upon, and consistently applied across all reporting
• Manage and develop one direct report (Pre-Sale Analytics Analyst) — setting goals, providing coaching, reviewing work, and building their analytical skills
• Stay current on the AI analytics landscape and bring forward a quarterly point of view on emerging tools and practices relevant to RevOps and CX

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed