Returns & Repackaging Specialist

Kärcher•Fayetteville, NC

1d•Onsite

About The Position

This role involves evaluating, inspecting, repairing, and reboxing compromised merchandise, packaging, and pallets according to quality standards. The specialist will process customer and dealer returns, inspect condition and paperwork for warranty claims and credit evaluation, and use hand and power tools for repairs. Responsibilities include issuing credit vouchers, drafting explanation letters for denied warranty claims, collaborating with customer service on RMAs, monitoring packaging supply levels, ordering materials, and maintaining an orderly work area.

Requirements

High school diploma/GED or 6+ months of relevant experience in a warehouse, production, assembly, packaging, or rework environment.
Previous experience using hand tools or power tools for repairs or packaging tasks.
Basic math, English reading/writing, and detail-oriented skills for checking part numbers, quantities, and labels.
Basic computer or scanner skills to look up locations, part quantities, and inventory data.
Knowledge of hazmat labeling and Safety Data Sheets (SDS) when handling relevant products.

Responsibilities

Evaluate, inspect, repair, and rebox compromised merchandise, packaging, and pallets in strict accordance with quality standards.
Process customer and dealer returns, inspecting condition and paperwork for warranty claims and credit evaluation.
Safely operate hand tools and power tools (drills, saws, cutters) to repair or rebuild shipping units and packaging.
Issue credit vouchers, draft explanation letters for denied warranty claims, and collaborate with customer service on RMAs.
Monitor packaging supply levels, order necessary materials (boxes, labels, pallets), and maintain an orderly work area.