Returns & Dropships Coordinator

Spring Footwear Corp•Pompano Beach, FL

12d•Onsite

About The Position

Spring Footwear Corp. has been in business since 1991 and has experienced tremendous growth by delivering quality, value, and comfort in every pair of shoes. We are seeking a Returns Coordinator to facilitate our wholesale returns process and work in a warehouse environment. Our corporate culture is based on individual responsibility, teamwork, and initiative, with a strong belief in synergy. We are an equal opportunity employer and a drug and alcohol-free workplace located in Pompano Beach, Florida.

Requirements

Strong computer skills and attention to details is a must.
Good written and verbal communication skills required
Highly organized and detail oriented
Strong work ethic and high energy level
Valid and clean driver license
Knowledge of Microsoft Excel

Nice To Haves

Previous experience with Shipping, Billing and Returns preferred.
3-5 years warehouse experience preferred.

Responsibilities

Responsible for the entire returns process
Communicate the returns process with customers and employees involved in the returns process
Knowledge of company customer base and ability to extract pertinent data from the company operating system to make sound business decisions when evaluating customer returns
Repackaging and labeling of all returns
Sound decision making in evaluating back to stock and mix pair processing
Accurate crediting of accounts in OMS as well as other platforms (Shopify, Lingo)
Accurate and timely shipping of replacements and of repaired returns
Maintain all pertinent information regarding returns in the system
Share important product information discovered through the returns process with designated departments
Accurate and timely processing of all returned merchandise
Ensure all shipping labels processed and invoiced by the end of each day
Coordinate process with FedEx and UPS designated pick-ups and drop-offs