Returns & Claims Clerk - Quebec

EMCO Corporation

About The Position

Bathica is a growing HVAC distribution company operating in both Canada and the USA. We specialize in offering high-quality heating and cooling solutions, including private label and branded products. Our mission is to provide innovative, reliable, and energy-efficient solutions to our B2B customers, primarily HVAC wholesalers. We pride ourselves on being agile, customer-focused, and driven by continuous improvement. Bathica is committed to building strong partnerships with vendors and customers and delivering exceptional service across all markets we serve. This position is ideal for someone who thrives in a data-heavy environment, has strong attention to detail, and enjoys being part of a collaborative, fast-moving team.

Requirements

Grade 12 diploma or equivalent
1–3 years of experience in accounting, supply chain, logistics or data entry.
Proficient in Microsoft Office Suite
Fluent in English (oral and written).
Comfortable managing large datasets with a high degree of accuracy
Strong communication skills and ability to work cross-functionally
Organized, self-motivated, and able to manage multiple priorities effectively

Nice To Haves

College and/or University degree an asset
ERP experience preferred (Infor M3 is an asset)
An asset if speak or can write in French.

Responsibilities

Investigate, document and resolve order discrepancies (e.g., missing, delayed, or damaged shipments and quantity discrepancies).
Process and follow up on transportation-related claims and credits
Act as the main liaison between warehouses, carriers, and internal departments to ensure timely and accurate deliveries.
Communicate effectively with partners, clients, and internal teams by phone and email in English and French (an asset).
Maintain accurate claims records and prepare related reports as needed.
Support continuous improvement initiatives to optimize operations.