Returns Clerk

NRI 3PL•Surrey, BC

15h•Onsite

About The Position

As a Returns Clerk, you will play an important part of the Returns team by organizing and completing all warranty, quality control, repairs and returns duties. You'll be working with products from awesome clients that are heavily involved in the active lifestyle.

Requirements

Ability to learn basic warehouse management scanning system (WMS)
Strong attention to detail and time management skills
Has the ability to be flexible and adapt to changing priorities
Trustworthy and moral character
Must have 3+ months of experience in the Returns department
Proficient with Microsoft Office, specifically Outlook and Excel
Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, comfortable with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.

Nice To Haves

Team-oriented
Proactive
High attention to detail
Enjoy working in a fast-paced environment
Priorities that may change daily
Discern any potential roadblocks while remaining focused on partnering with the supervisor and the team.

Responsibilities

Ensures all returns are processed in a timely manner and as per client requirements
Input returns information into the system
Client communication via email and reporting
Quality control on returns and warranty claims
Serves as a backup in the absence of the returns lead.
Trouble shooting when faced with discrepancies, anomalies or transit caused issues.
Call out any potential issues or roadblocks to the department supervisor so they can be addressed prior to returns units being posted.
Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
Keeps work and storage areas in a safe, clean, and tidy condition at all times
Performs other duties as requested