Returns & Claims Clerk - Quebec

EMCO Corporation•Quebec, QC

3d•CA$30,000 - CA$40,000

About The Position

We’re looking for a detail-oriented and highly organized Returns & Claims Clerk to support and manage all aspects of resolving shipment discrepancies, processing customer credits, and acting as a key liaison between our company, warehouses, and carriers. The ideal candidate is customer-focused, and highly organized, with strong communication skills, both by phone and email. This position is ideal for someone who thrives in a data-heavy environment, has strong attention to detail, and enjoys being part of a collaborative, fast-moving team.

Requirements

Grade 12 diploma or equivalent
1–3 years of experience in accounting, supply chain, logistics or data entry.
Proficient in Microsoft Office Suite
Fluent in English (oral and written).
Comfortable managing large datasets with a high degree of accuracy
Strong communication skills and ability to work cross-functionally
Organized, self-motivated, and able to manage multiple priorities effectively

Nice To Haves

College and/or University degree an asset
ERP experience preferred
Infor M3 is an asset
An asset if speak or can write in French.

Responsibilities

Investigate, document and resolve order discrepancies (e.g., missing, delayed, or damaged shipments and quantity discrepancies).
Process and follow up on transportation-related claims and credits
Act as the main liaison between warehouses, carriers, and internal departments to ensure timely and accurate deliveries.
Communicate effectively with partners, clients, and internal teams by phone and email in English and French (an asset).
Maintain accurate claims records and prepare related reports as needed.
Support continuous improvement initiatives to optimize operations.