Returns and QC Specialist

REP Fitness•Carlisle, PA

8d•Onsite

About The Position

As the Returns Specialist at REP Fitness, you will play a critical role in managing customer returns within the Pennsylvania distribution center. This role requires a hands-on and analytical approach to evaluate, process, and disposition returned goods with the goal of completing all inspections & corresponding actions within the service level agreed upon. You’ll work closely with inventory control teams & QC to identify product or packaging issues and support continuous process improvement efforts. This includes reworking or re-boxing viable inventory, clearing goods for resale, or determining if items should be liquidated or scrapped. Your decisions directly impact inventory accuracy, customer satisfaction, and operational efficiency. The ideal candidate thrives in a fast-paced environment, takes initiative, and is passionate about improving reverse logistics.

Requirements

Detail-oriented mindset with a strong sense of ownership and accountability.
Proven ability to work independently while maintaining collaboration with cross-functional teams.
Strong problem-solving and decision-making skills, especially around inventory assessment.
A drive for process improvement and a continuous improvement mentality.
Basic understanding of warehouse systems, inventory control, and quality assurance practices.
Ability to thrive in a fast-paced environment and be open to cross-training with other essential distribution center activities when needed (picking, packing, unloading).
Physical ability to perform warehouse tasks including lifting, sorting, and handling products.
High school diploma or general education degree (GED)
2-4 years related experience in Returns / QC environment
Decision Making- The ability to evaluate information, assess risks and opportunities, and choose the best course of action in a timely manner.
Problem-Solving & Root Cause- The skill of identifying challenges, analyzing contributing factors, and developing effective, sustainable solutions.
Operational Flexibility & Adaptability- The capacity to adjust strategies, priorities, and approaches in response to changing conditions, demands, or unforeseen challenges.
Self-Motivated- A strong internal drive to take initiative, remain productive without constant supervision, and actively seek ways to improve performance or contribute to team success.
Inventory & Quality Control Accuracy- The ability to maintain precise inventory records and ensure products meet quality standards through consistent monitoring, verification, and corrective actions.
Process Optimization- The skill of evaluating workflows, systems, and resources to identify inefficiencies and implement improvements that enhance productivity, reduce costs, and maintain or improve quality.

Nice To Haves

Previous experience in reverse logistics, return processing, or QC/QA roles is highly preferred.
Experience with Microsoft Suite (Excel, word, and Teams)
Experience with NetSuite

Responsibilities

Process all customer returns efficiently and accurately within 1 business day of receipt.
Perform detailed assessments to determine disposition: restock, rebox, rework, clearance, or scrap.
Own the end-to-end return workflow, including labeling, staging, physical movement, and system updates.
Maintain accurate records of all return activities in the WMS system.
Identify trends in return reasons and collaborate with QC on recurring product or packaging issues.
Assist with product Quality Control Department through quality functions, including conducting dock audits by assembling new product launches per manual and documenting feedback.
Performing inspections for first and second manufacturing runs when needed.
Executing spot checks as directed by QC leadership.
Managing rework projects when necessary.
Participating in weekly MRB (Material Review Board) meetings to disposition held inventory.
Repack and recondition returned products to meet resale standards whenever possible.
Identify trends in return reasons and communicate recurring issues to Quality Control and Operations teams.
Maintain accurate records of all return activities in the WMS system.

Benefits

Medical, dental, vision insurance (Competitive Benefits packages Offered)
Health Savings Account (HSA) with employer contributions
Flexible Spending Account (FSA) options
LTD/STD, Life and AD&D (100% premiums covered by REP)
401k and Roth options with employer match up to 4%
Employee Assistance Program (EAP)
3 weeks of PTO accrued during your first year
48 hours of sick leave annually
7 paid company holidays with an additional floating holiday
Paid parental leave starting day one
Birthday - Paid day off
Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance
Full access to employee gym
Employee discount on REP equipment and apparel
Daily snacks and drinks provided by REP (for on-site employees)
Fitness-casual attire
Company- and team-building events
Professional growth and development within the organization
Life-work balance