Returns Analyst I (Req #1450)

ePlus•Sterling, VA

2d•Onsite

About The Position

As a Returns Analyst I, you will be responsible for researching difficult, unusual and case sensitive returns issues, resolving post-shipment issues and managing customer product returns. You will assist with the customer order process and order edits, assisting with RMA inventory counts and managing additional operations projects, as necessary.

Requirements

Minimum of one year of customer service experience
Ability to prioritize and multi-task
Excellent verbal and written communication skills
Effective written communication skills
Strong attention-to-detail
Ability to utilize internet to research, analyze and process returns
Knowledge of Microsoft office suite of products
Must be a team-player with a “can do” attitude

Nice To Haves

4-year degree is preferred, or equivalent experience
IT Industry related experience is a plus

Responsibilities

Obtain vendor return approvals
Qualify and manage customer return requests
Work with your manager, upper management, outside vendors to resolve issues
Identify issues impacting business process and revenue, escalate them to and through the proper channels
Conduct quarterly inventory counts
Create new purchase orders and sales orders to allow the Invoicing department to bill customers
Work with internal departments in preventing and resolving customer issues
Ensure material availability; coordinate with sales team, vendors, and customer to schedule/process freight shipments and pickups
Work with warehouse personnel to help identify and resolve warehouse issues
Work in warehouse management system to process returns
Manage physical handling of returned goods
Research and resolve post shipment issues such as short shipments, over-shipments, lost or damaged shipment
Edit customer orders, as needed
Work with configuration team on internal warranty returns
Manage other projects and additional responsibilities, as needed