Return to Work Coordinator

Carvana • Tempe, AZ

1d

About The Position

The Workers’ Compensation Return to Work (RTW) Coordinator oversees the day-to-day administration of Carvana’s Transitional Duty Program, helping employees safely and efficiently resume work after a job-related injury or illness. The role ensures return-to-work activities prioritize employee safety, follow medical guidance, and comply with company policies and workers’ compensation regulations. The coordinator manages accommodations for employees with medically prescribed restrictions and those released to full duty, including arranging suitable assignments, tracking restrictions and release dates, and keeping stakeholders informed.

The role also provides administrative and operational support for the broader Workers’ Compensation program. As the primary contact for the Transitional Duty Program, the coordinator works with Human Resources, Workers’ Compensation claims adjusters, injured employees, managers, and other stakeholders to promote timely communication and a positive return-to-work experience. Activities, correspondence, and decisions are documented in the company’s Risk Management Information System (RMIS). This position reports directly to the Corporate Insurance Team Lead within the Corporate Insurance Department.

Requirements

• Must be able to read, write, speak, and understand English.
• Effective dispute-resolution skills, including navigating difficult and escalated conversations with composure and empathy and finding positive resolutions.
• Excellent verbal and written communication abilities.
• Ability to communicate professionally and collaboratively with varied personality types, external vendors, and internal peers.
• Solid problem-solving skills.
• Exceptional organizational skills, including tracking claim statuses, using systematic organization tools, meeting deadlines, and managing workload.
• Proven ability to multitask while maintaining attention to detail.
• Ability to exercise prudent discretion with confidential and sensitive personnel information.

Nice To Haves

• Experience with Workers’ Compensation claims, leaves, Human Resources, or safety incidents in a corporate, carrier, or third-party administrator (TPA) setting.

Responsibilities

• Coordinate with appropriate business units to identify possible work accommodations for employees released to work with physical restrictions.
• Partner with the Leaves and Accommodations Team to appropriately status employees on leave due to work-related injuries.
• Serve as the primary point of contact and subject matter expert for all aspects of the Transitional Work Placement Program, collaborating with internal and external stakeholders.
• Issue temporary job offers to employees through DocuSign.
• Ensure compliance with relevant laws and regulations regarding the employee return-to-work process.
• Document activities, correspondence, and decisions in the company’s Risk Management Information System (RMIS).
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment perks.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed