Return to Learn Agent

Wyndham Hotels & Resorts•San Antonio, TX

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

Excellent phone, communication, and customer service skills.
Ability to build rapport and confidently convert Owner conversations into bookings.
Professional, positive, and team-oriented attitude.
Strong organizational, problem-solving, and situational management skills.
Ability to learn and effectively navigate multiple computer systems.
Flexibility to adjust scheduling based on business needs.
Bilingual skills are a plus.

Responsibilities

Connect with new and existing Owners through scheduled outbound and incoming calls to book Return to Learn stays.
Complete approximately 30–50 calls per shift while maintaining a strong call-to-booking conversion rate.
Build rapport with Owners through professional, supportive, and encouraging conversations that highlight the value of Return to Learn.
Assist Owners with questions and effectively manage situations that arise throughout the booking process.
Accurately document Owner interactions, bookings, and follow-up activities.
Learn and utilize Journey, Okta, Microsoft Teams, Excel, and other required company systems.
Maintain consistent communication with team members and management and participate in scheduled meetings and training.