RENTAL RETURN AGENT

GSP Transportation•Alcoa, TN

3d•$0 - $15•Onsite

About The Position

The Rental Return Agent provides superior, friendly, and efficient service throughout the rental car process and assists customers with the rental return process. We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Requirements

Valid driver’s license and satisfactory motor vehicle report
At least 18 years old and legally authorized to work in the United States
High school diploma or equivalent
Excellent communication skills
Able to work all required shifts
Ability to solve problems with precision, speed, and a positive attitude
Basic computer skills, including data entry, typing, and experience with Microsoft Word and Excel
Enjoys working closely with fellow team members and customers

Responsibilities

Greet all customers as they arrive
Assist customers with luggage
Advise and review rental charges and provide an accurate receipt
Inquire about service and satisfaction
Inspect the vehicle and determine the fuel tank level
Complete a service alert for any mechanical or body damage reported by customers
Identify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot location
Assist the service department with vehicle cleaning as needed
Keep the lot organized for ease of access and traffic flow
Maintain knowledge of rental/return documents, fuel services, surcharges, and optional coverage
Understand the damage/loss reporting procedure
Perform additional related duties as required or assigned