Return Mail Processing Administrator I

generis Tek • Brooklyn Heights, OH

2d • Onsite

About The Position

The Return Mail Processing Administrator supports the Customer Experience Services team by managing the intake, sorting, scanning, and data capture of inbound return mail. This role is critical to a new initiative focused on analyzing return mail volume and trends to improve customer data accuracy and operational efficiency.

Requirements

• High school diploma or equivalent required
• Strong attention to detail with the ability to maintain accuracy in a high-volume environment
• Basic computer proficiency
• Reliable, punctual, and able to work independently with minimal supervision
• Ability to stand for extended periods throughout the workday
• Ability to bend, reach, and move through a mailroom/processing environment
• Ability to operate computer and scanning equipment
• Ability to lift and move mail bins and boxes (up to 30 lbs.)

Nice To Haves

• Prior experience in a mailroom, data entry, or administrative support role preferred
• experience with document scanning software a plus

Responsibilities

• Open, sort, and prepare return mail for scanning in accordance with established procedures
• Operate scanning equipment and document management systems to digitize mail contents
• Accurately capture and log key data points from each piece of return mail
• Flag and escalate items requiring additional review (e.g., checks, legal correspondence, account updates)
• Maintain organized physical and digital records in compliance with company retention policies
• Meet daily productivity and accuracy targets
• Collaborate with CX leadership and peers to help refine processes as the function matures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED