Mail Specialist I

Erie Insurance•Erie, PA

4d•$32,565 - $52,020•Onsite

About The Position

Receives, sorts, delivers, and/or prepares all mail for delivery. Performs clerical functions according to established schedules and deadlines. Incumbent may be responsible for one or more of the following: Incoming Mail, Outgoing Mail, Policy Assembly, Mechanical Mailing, and Operations Support. This is an in-office position. 2nd Shift, Monday through Friday, 2:00pm-10:00pm. There are 2 job openings.

Requirements

High school diploma or GED required.
Willingness and ability to work weekends, holidays and/or various shifts as scheduled required.
Basic knowledge/understanding of Microsoft Office Suite products required.
Ability to enter data with speed and accuracy required

Nice To Haves

Working knowledge of postal rules and regulations preferred.
Experience in one of the following areas: manufacturing, mailroom, and printing operations, or general customer service preferred.
Passing score of 120 keystrokes per minute on data entry exam preferred.
Working knowledge of spreadsheet, word processing, and database software preferred.

Responsibilities

Receives and sorts mail from internal/external sources.
Completes all aspects of fulfillment related to mail production.
Processes documents utilizing the most efficient and cost-effective method of delivery.
Secures unopened or undistributed mail.
Assists with company mailing projects.
Maintains confidentiality.
Opens, sorts and routes incoming mail for Home Office campus.
Picks up and delivers all inbound and interoffice mail according to prearranged schedules.
Sorts cash payments for processing area according to type of payment.
Serves as liaison for Agents regarding Policyholder address updates and system questions.
Prepares special handling/time sensitive documents for mailing.
Follows set procedures to identify and handle suspicious mail package handling for internal employees.
Prepares, scans and validates documents to organize customer data for both electronic and paper documents.
Verifies accuracy of metadata collaborating with internal customers before sending image to document storage system.
Sorts, organizes, and scans paper documents into software to release for validation.
Prepares special handling/time sensitive documents for mailing, which includes express mailing with claims checks.
Updates and maintains statistical database of completed jobs to track operator/department activity.
Receives, sorts and prepares documents for Agents, branch offices, postal and express deliveries with accuracy.
Uses online shipping software and maintains sub-agent listings.
Provides courier service to internal and external customers requiring immediate or time sensitive deliveries.
Conducts quality checks of work for efficient delivery to external customers.
May maintain courier vehicle (gas, tires, etc.) and refers problems to supervisor.
Sorts, assembles and prepares policy packets for mailing for policyholder, Agent and others.
Operates, identifies and escalates issues with the mechanical folding equipment.
Generates documents utilizing ERIE's systems and software applications (EGCF). to assemble policy non-renewals, cancellations and additional legal documents with Proof of Mailing.
Reviews pertinent information on time-sensitive notices to ensure accuracy.
Proofreads all typed data for accuracy and inserts proper enclosures as necessary meeting legal mailing time requirements.
Batches documents for bulk mailing.
Operates and maintains mechanical mail equipment to prepare outgoing mail in efficient manner using bar code scanning and camera validation.
Monitors systems in place for tracking and re-printing all documents, troubleshooting issues and minor repairs authorized by service technician.
Complies with appropriate safety measures relating to the operation of mechanical mail equipment.
Ensures the use of correct materials, verifies job contents, counts and palletizing mail.
Ensures vendor is consistent in scheduling weekly preventative and general maintenance of mailing equipment with established procedures.
Supports multiple areas across as needed.
Identifies and escalates issues which lead to inaccurate or otherwise incorrect mailing.
Organizes and prepares incoming mail for distribution to internal stakeholders, Agents, and financial institutions.
Processes cancelations and non-renewals within regulatory timeframe; creates corresponding postal record and/or certified mail.
Prepares outgoing mail pieces.
Manages Agent transfer process.
Processes requests for financial institutions.
Verifies proof of coverage for Department of Motor Vehicles.
Reviews policies to create customer number or match to existing policyholder account.
Supported basic inquiries via phone, mail, and e-mail.

Benefits

Premier health, prescription, dental, and vision benefits for you and your dependents.
Coverage begins your first day of work.
Low contributions to medical and prescription premiums.
We currently pay up to 97% of employees’ monthly premium costs.
Pension.
We are among the 2% of Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of services.
401(k) with up to 4% contribution match.
The 401(k) is offered in addition to the pension.
Paid time off.
Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development.
Including a tuition reimbursement program for higher education and industry designations.
company-paid basic life insurance
short-and long-term disability insurance
orthodontic coverage for children and adults
adoption assistance
fertility and infertility coverage
well-being programs
paid volunteer hours for service to your community
dollar-for-dollar matching of your charitable gifts each year.