Return Goods Coordinator - Milwaukee

Sonepar•Milwaukee, WI

5d•Onsite

About The Position

As a Return Goods Coordinator, you will administer the flow of goods and supporting paperwork from customer returns, vendor shipping errors, and inventory overstocks back to the vendor for credit in a timely and organized fashion. Viking Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Requirements

Be at least 18 years old
Ability to lift, push, and pull objects weighing up to 50 lbs. regularly, or up to 75 lbs. with the assistance of supportive equipment or team members
Ability to stand and walk for much of your shift
Basic math skills (add and subtract numbers)
High School Diploma or GED
Willingness to learn how to operate equipment like a forklift and handheld scanning device (we provide training)
Ability to work in various temperatures within our warehouse
Must be authorized to work in the United States without VISA sponsorship now or in the future

Responsibilities

Initiate return goods requests (RGA) with vendors; monitor and follow-up regularly to expedite vendor RGAs and credit memos; issue return debit memos where appropriate.
Handle disputes regarding debits, credits, receiving discrepancies, and inventory in a professional, timely manner.
Manage customer returns and credits of non-stock material in a timely manner with communication to sales where appropriate.
Oversee the return goods inventory area, maintaining return goods inventory in an orderly manner with proper documentation of all returns including overstock and defective products.
Initiate and maintain return debit paperwork including initial return requests and return debits; update vendor RGA and return shipping information to allow tracking back to the vendor as needed.
Process inbound stock and direct order freight claims.
Follow and promote procedures that keep the warehouse safe and secure.