Return Goods Coordinator - Milwaukee

SoneparMilwaukee, WI
Onsite

About The Position

As a Return Goods Coordinator, you will administer the flow of goods and supporting paperwork from customer returns, vendor shipping errors, and inventory overstocks back to the vendor for credit in a timely and organized fashion. Viking Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Requirements

  • Be at least 18 years old
  • Ability to lift, push, and pull objects weighing up to 50 lbs. regularly, or up to 75 lbs. with the assistance of supportive equipment or team members
  • Ability to stand and walk for much of your shift
  • Basic math skills (add and subtract numbers)
  • High School Diploma or GED
  • Willingness to learn how to operate equipment like a forklift and handheld scanning device (we provide training)
  • Ability to work in various temperatures within our warehouse
  • Must be authorized to work in the United States without VISA sponsorship now or in the future

Responsibilities

  • Initiate return goods requests (RGA) with vendors; monitor and follow-up regularly to expedite vendor RGAs and credit memos; issue return debit memos where appropriate.
  • Handle disputes regarding debits, credits, receiving discrepancies, and inventory in a professional, timely manner.
  • Manage customer returns and credits of non-stock material in a timely manner with communication to sales where appropriate.
  • Oversee the return goods inventory area, maintaining return goods inventory in an orderly manner with proper documentation of all returns including overstock and defective products.
  • Initiate and maintain return debit paperwork including initial return requests and return debits; update vendor RGA and return shipping information to allow tracking back to the vendor as needed.
  • Process inbound stock and direct order freight claims.
  • Follow and promote procedures that keep the warehouse safe and secure.

Benefits

  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Tuition Reimbursement
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)
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