Return Merchandise Authorization Coordinator

Allient Incorporated • Tulsa, OK

2d • Onsite

About The Position

Allient Inc. is in growth mode and currently seeking a Return Merchandise Authorization Coordinator to join our team in Tulsa, Oklahoma. The RMA Coordinator manages and facilitates the return merchandise authorization (RMA) process, ensuring timely and accurate handling of returned equipment, materials, parts, and assemblies. This role coordinates the flow of returned goods, maintains accurate records, and works cross-functionally to support customer satisfaction and efficient resolution of return-related issues.

Requirements

• High School Degree, or equivalent years of experience.
• 3 – 5 years of related experience in customer service, returns processing, logistics, or materials coordination.
• Knowledge of manufacturing operations, inventory control, and/or reverse logistics processes.

Responsibilities

• Receives returned material, processes RMA transactions, and coordinates inspection, disposition, and restocking or routing of returned items. Maintains accurate manual and electronic records of all return activities.
• Provides assistance to internal teams (Customer Service, Quality, Production, and Materials) to support timely resolution of customer returns and improve overall customer satisfaction.
• Tracks and manages RMA cases to ensure timely processing, closure, and communication. Analyzes return data to identify trends, root causes, and recommends corrective actions to prevent recurrence.
• Verifies incoming returned product counts and condition against RMA documentation, packing slips, and Bills of Lading. Coordinates outbound shipments related to replacements, repairs, or returns to vendors.
• Prepares all necessary documentation for returns, including RMA forms, shipping paperwork, and customs documentation for international returns and vendor returns.
• Supports incoming inspection and quality evaluation of returned products to ensure compliance with engineering and quality standards.
• Coordinates with Quality, Engineering, and Operations to determine disposition of returned materials (repair, replace, scrap, or return to vendor).
• Communicates with customers and internal stakeholders regarding RMA status, approvals, and resolution timelines.
• Supports continuous improvement of RMA processes and systems, including ERP updates and workflow enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED