Return Desk Associate

Saks•San Francisco, FL

2d•Onsite

About The Position

Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

Requirements

Strong interpersonal skills
Customer service oriented
Ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
Knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Ability to work a flexible schedule as per business needs & adheres to dependability standards
Demonstrates attention to detail and keeps personal work space organized
Ability to influence team to follow store policies & procedures to help in decision-making

Responsibilities

Opening/ Closing of digital return register
Maintain a neat and organized environment
Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
Ensure product is secured to standard
Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
Resolve customer issues both internal and external
May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc
Collaboration between multi-work streams such as: Ensure when return is completed that the return printout is attached to each item
Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations
Follow up on necessary reporting, and escalates potential issues for resolution
Liaison between clients and store
Ad hoc responsibilities as needed