CSR Credit/Return

ISCAR METALS INC•Arlington, TX

10d•Onsite

About The Position

ISCAR METALS, INC., a dynamic and innovative cutting tool company, has an opening for a Customer Service Representative to join our Credits & Returns team at our corporate office in Arlington, TX. This role provides customer service by processing return and credit requests and providing product and service/information requested by phone/fax/e-mail. The representative will act in accordance with company standard operating procedures, policies, and guidelines. Hours are Monday through Friday from 8:00 AM to 5:00 PM.

Requirements

High school diploma or equivalent
Accurate and efficient keyboarding skills
Basic Microsoft Office skills (Excel, Word, Outlook)
Effective communication skills (verbal and written)
Good reasoning and analytical skills
Ability to multitask in a fast to medium-paced work environment
Ability to work well independently as well as part of a team
Must have strong customer service skills
Must have ability to work with patience and courtesy in customer relations

Responsibilities

Process Return and Credit Requests
Process customer RGAs, trunk stock adjustments (includes bill-only), short-shipment claims
Order entry error claims/replacement orders, defective product claims
Communicate OE errors to Customer Service and Logistics Managers
Assist in resolving short payment issues
Obtain and record appropriate approvals
Record and file all related correspondence/info in RGA documentation folder
Answer incoming phone and e-mail information requests
Check item number, price, availability, order status and provide shipment information
Expedite back orders
Enter occasional phone order from direct account
May be responsible for reviewing UPS address adjustment changes and correcting our system or corresponding w/distributor to amend their system (find root cause and correct)
Perform other duties as assigned