Retrospective Program Manager (1 Year Assignment)

Universal Orlando•Orlando, FL

About The Position

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry. Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did. JOB SUMMARY The Retrospective Project Manager will support the Assistant Director, Executive Strategy with implementing and managing of Universal Creative’s centralized project retrospective program over it's first year. The program consists of conducting consistent retrospectives across each project’s lifecycle, identifying business improvement opportunities and implementing business improvements. This role facilitates retrospective sessions, captures project learnings, identifies improvement opportunities and ensures learnings are shared with project teams across Universal Creative. The role will also project management the implementation of process enhancements and business improvements.

Requirements

Bachelor’s degree in business, project management or related area of study
3+ years of experience in business operations, project management or equivalent field
Experience supporting or leading large, complex cross-functional projects
Demonstrated success working cross-functionally with Team Members from multiple departments and disciplines
Prior experience facilitating retrospectives or after-action reviews
Prior experience leading change management
Strong qualitative analysis skills (root cause analysis, thematic coding, prioritization)
Excellent stakeholder management and executive-ready communication

Nice To Haves

Group Facilitation: able to effectively facilitate feedback sessions with 5-20 Team Members
Cross-functional Collaboration: comfortable working cross-functionally with Team Members across all areas and levels
Executive-level Reporting: able to create executive-level business reports and presentations
Process Documentation: able to create clear and concise process documents
Attention To Detail: strong attend to detail
Continuous Improvement: strives for continuous process and business improvement
Problem-Solving: comfortable analyzing complex problems and providing potential solutions
Handling Ambiguity: proactive with driving work forward and leading through ambiguity
Handling Confidential Information: able to securely handle confidential information
Project Management: successful track record of managing business projects or implementing business improvements
Microsoft Office Suite
ClickUp (preferred, but not required)
Passion for themed entertainment

Responsibilities

Support the launch of Universal Creative’s project retrospective program across all global portfolios.
Manage day-to-day operations of the retrospective program inclusive of conducting retrospectives, creating retrospective reports and sharing retrospective learnings with project teams.
Facilitate retrospective sessions with project Team Members and stakeholders; ensuring sessions serve as a safe space to share learnings and identify improvement opportunities.
Deploy retrospective surveys to project Team Members and stakeholders as projects hit key milestones; ensuring learnings are captured in realtime.
Compile learnings captured during retrospective sessions and surveys into standardized reports that highlight common themes, root cause issues and improvement opportunities.
Manage a centralized retrospective library, ensuring reports use a consistent nomenclature, are properly filed and readily available for Team Members.
Create materials to document the retrospective process and how it operates (ex. Standard Operating Guide, report templates, facilitation templates, etc.)
Create dashboards to monitor the program and provide regular program updates to the Asst. Director, Executive Strategy.
Implement retrospective process improvements that include but are not limited to designing automated workflows in ClickUp and creating a centralized retrospective library.
Serve as a project manager by working with subject matter experts to ensure business improvement opportunities are implemented across Universal Creative.
Serve as an advocate for the program; promoting it across departments and sharing process updates as the program evolves.
Serve as a change advocate for Universal Creative; promoting the value and benefits of learning from the past and improving future ways of working.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.