Retirement Technician

Retirement•Oakland, CA

1d•Onsite

About The Position

Under close supervision and direction from the Senior Retirement Technician, this class of Retirement Technician, conducts enrollment, processes retirement benefits and provides on-going assistance to eligible members of the Alameda County Employee Retirement Association (ACERA) participating members with Pension, Death, Disability, Health and Dental Plans and performs other related duties as assigned.

Requirements

Equivalent of one year full-time experience in the class of Employee Benefits Tech I with experience processing and explaining employee health related benefits in the Alameda County classified service.
Equivalent of two years of full-time experience processing and explaining pension or health related benefits program in a department of a private or public organization.
One year of payroll experience may be substituted for one year of benefits experience.
A Bachelor's degree with major course work in Business or Public Administration, Accounting, Economics, Human Services or related field or possession of the Certified Employee Benefits Specialist certificate may be substituted for two years of the required experience.

Nice To Haves

Knowledge of effective customer service techniques.
Knowledge of team-based work environment.
Knowledge of information gathering and interviewing techniques.
Knowledge of research methods.
Knowledge of basic mathematical functions and computations, including calculating percentages and prorated benefit amounts.
Knowledge of 1937 Act County Employees Retirement Law.
Knowledge of word processing and spreadsheet applications and data entry skills.
Knowledge of calculators and their functions.
Knowledge of correct usage of English, including punctuation, spelling and grammar.
Ability to listen attentively in order to discern members’ needs.
Ability to demonstrate sensitivity and interpersonal skills when interviewing and counseling members.
Ability to be diplomatic and tactful when dealing with a variety of people of diverse backgrounds.
Ability to establish and maintain professional relationships with ACERA members, ACERA staff, personnel in other departments and agencies, members of the Board of Retirement and with representatives from legal, medical or consultant firms.
Ability to work independently and in a team-based environment.
Ability to communicate effectively in oral and written form.
Ability to independently draft correspondence and procedures.
Ability to research and prepare clear, concise and comprehensive reports.
Ability to read, comprehend, interpret and apply laws, rules, regulations, policies and procedures.
Ability to maintain information system database through accurate input of data.
Ability to perform a variety of mathematical computations using a calculator.
Ability to use and/or design spreadsheet applications to automate work processes.
Ability to function proficiently in an automated office environment.
Ability to multi-task and prioritize work projects.

Responsibilities

Conducts enrollment
Processes retirement benefits
Provides on-going assistance to eligible members with Pension, Death, Disability, Health and Dental Plans
Performs other related duties as assigned

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union