RETIREMENT SPECIALIST
About The Position
The Public Safety Personnel Retirement System (PSPRS) is seeking a talented Retirement Specialist to join their Retired Member Services team. This role is crucial in honoring the contributions of Arizona's public safety employees by providing outstanding service. PSPRS is a nationally recognized agency committed to administrative and pension management excellence, serving approximately 60,000 active and retired public employees. The agency offers competitive pay and excellent benefits, fostering a culture of learning, collaboration, and employee value. The Retirement Specialist will perform mid-level support, working directly with members to address pension-related inquiries, process new retirement accounts, manage health insurance enrollments, and handle basic member data changes within the STARS system. The position may offer remote work flexibility within Arizona, based on business needs and performance.
Requirements
- Knowledge of State and Federal statutes as they relate to retirement and insurance benefits.
- Knowledge of Health Insurance Portability and Accountability Act privacy regulations.
- Knowledge of policies and procedures related to the operations of the Members Services Division.
- Knowledge of accounting and auditing principles in the administration of the pension payment system.
- Knowledge of rules of English grammar and composition to prepare, review and edit documents.
- Knowledge of records management systems (automated and manual files).
- Skill in participating in teams and work groups for formulating a team approach to problem solving and plan development.
- Skill in composing, editing, and proofreading a variety of correspondence, reports and forms.
- Skill in the use of computer software programs.
- Skill in the application of problem-solving techniques.
- Skill in providing high level customer service.
- Skill in effectively explaining complex system policies and procedures to others.
- Ability to exercise sound judgment in safeguarding confidential or sensitive information.
- Ability to apply laws, rules and regulations applicable to the retirement system.
- Ability to establish and maintain effective working relationships with those contacted in the course of positions area of responsibility.
- Ability to effectively communicate orally and in writing with all levels.
- Ability to organize, prioritize and perform multiple tasks.
- Ability to learn quickly and work within stringent deadlines to complete projects and assignments.
- Ability to read, comprehend and interpret complex materials.
- Five (5) years of full-time employment in a professional level customer service environment.
Responsibilities
- Establish basic retirement records for Public Safety Personnel Retirement System and Corrections Officer Retirement Plan members for pension payroll.
- Process and review data changes to established accounts such as name, address, federal and state tax withholdings, direct deposit, dependent and basic insurance elections.
- Provide basic administrative support to the department to include processing ACH returns, stop payments and check reissues, distributing daily mail and researching returned mail, preparing monthly pension mailings and other monthly mailings as needed, preparing documents and files for scanning, and scanning and emailing insurance applications to the appropriate state agencies.
- Provide customer service to members, retirees, local boards, and outside agencies.
- Respond to general retirement benefits and health insurance related questions via multiple communications such as phone, E-mail, fax and in-person.
- Provide technical assistance with the STARS system for active and retired members.
- Assist with or may be responsible for special tasks/projects as assigned, such as the death index reporting system and making death notifications to local boards and insurance contracts.
Benefits
- Workplace flexibility
- Learning environment
- Team-oriented culture
- 10 paid holidays per year
- Accrual of sick and annual leave
- Affordable medical benefits
- Participation in the Arizona State Retirement Plan (after 6 months of employment)
- Optional participation in a 457 deferred compensation program
- Employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis)
- Paid Parental Leave program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
