Retirement Specialist

Arizona Department of Administration • Phoenix, AZ

5d • Hybrid

About The Position

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist. Under the Retired Members Manager, this position is responsible for performing mid-level support as it relates to Member Services, Retired Department. Duties include but are not limited to working directly with the public and System membership in addressing pension related inquiries, the processing of new retirement accounts, health insurance enrollments and other basic member data changes within the STARS system and providing administrative support to the department. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Knowledge of State and Federal statutes as they relate to the retirement and insurance benefits.
• Knowledge of Health Insurance Portability and Accountability Act privacy regulations.
• Knowledge of Policies and procedures related to the operations of the Members Services Division.
• Knowledge of Accounting and auditing principles in the administration of the pension payment system.
• Knowledge of Rules of English grammar and composition to prepare, review and edit documents.
• Knowledge of Records management systems (automated and manual files).
• Skill in Participating in teams and work groups for formulating a team approach to problem solving and plan development.
• Skill in Composing, editing, and proofreading a variety of correspondence, reports and forms.
• Skill in The use of computer software programs.
• Skill in The application of problem-solving techniques.
• Skill in Providing high level customer service.
• Skill in Effectively explaining complex system policies and procedures to others.
• Ability to Exercise sound judgment in safeguarding confidential or sensitive information.
• Ability to Apply laws, rules and regulations applicable to the retirement system.
• Ability to Establish and maintain effective working relationships with those contacted in the course of positions area of responsibility.
• Ability to Effectively communicate orally and in writing with all levels.
• Ability to Organize, prioritize and perform multiple tasks.
• Ability to Learn quickly and work within stringent deadlines to complete projects and assignments.
• Ability to Read, comprehend and interpret complex materials.
• Five (5) years of full-time employment in a professional level customer service environment.
• Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Establish basic retirement records for Public Safety Personnel Retirement System and Corrections Officer Retirement Plan members for pension payroll.
• Process and review data changes to established accounts such as name, address, federal and state tax withholdings, direct deposit, dependent and basic insurance elections.
• Provide basic administrative support to the department to include the following: Process ACH returns, stop payments and check reissues. Distribute daily mail and research returned mail. Prepare monthly pension mailings as well as any other monthly mailings, as needed. Prepare documents and files for scanning. Scan and email insurance applications to the appropriate state agencies.
• Provide customer service to members, retirees, local boards, and outside agencies.
• Respond to general retirement benefits and health insurance related questions via multiple communications such as phone, E-mail, fax and in-person.
• Provide technical assistance with the STARS system for active and retired members.
• Assist with or may be responsible for special tasks/projects as assigned. Tasks may include but are not limited to the death index reporting system and making death notifications to local boards and insurance contracts.

Benefits

• 10 paid holidays per year
• Accrual of sick and annual leave
• Affordable medical benefits
• Participation in the Arizona State Retirement Plan (after 6 months of employment)
• Optional participation in a 457 deferred compensation program
• Employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis)
• Paid Parental Leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed