Retirement Services Rep (FINRA LICENSING REQUIRED)

ADP • Dallas, TX

1d

About The Position

The Retirement Services Representative is a licensed retirement professional and primary point of contact for employees of ADP Retirement Services clients. The representative provides exceptional service and proactively promotes employee education about retirement and financial-planning tools and resources. They explain plan benefits, financial wellness resources, investment company products, and account transactions, communicating with employees at all organizational levels. Because the role involves discussing investment products and processing financial transactions, the representative must obtain and maintain FINRA Series 6 and Series 63 securities licenses; these and the Securities Industry Essentials credential may be obtained after hiring.

The role handles high volumes of inbound calls, follows a daily schedule, and may require increased phone time during peak periods. The representative uses recordkeeping and workflow platforms to troubleshoot employee issues and supports collaboration, task forces, strategic initiatives, and stretch assignments. The position requires an eight-hour shift scheduled between 8 a.m. and 9 p.m. EST, with willingness to work overtime and varied daytime shifts.

Requirements

• FINRA Series 6 and Series 63 securities licenses and Securities Industry Essentials; these may be obtained after being hired.
• At least one year of client service, customer service, finance, or banking experience, or military experience.
• Strong, proven communication skills.
• Availability to work an eight-hour shift between 8 a.m. and 9 p.m. EST.
• Willingness to work overtime and varied daytime shifts.

Nice To Haves

• Bachelor's degree, or equivalent combination of experience and education.
• FINRA Series 6 and Series 63 securities licenses and Securities Industry Essentials.

Responsibilities

• Educate employees about account information, plan benefits, plan resources, and tools such as Financial Wellness, Mobile, the Retirement Savings Calculator, and investment products.
• Explain mutual funds, rates of return, personal rates of return, market-timing restrictions, and self-directed brokerage accounts during enrollment and investment-related calls.
• Educate employees about distribution options when changing employers or beginning retirement, present the American Century Investments rollover option to eligible-plan employees, and support incoming rollovers into ADP plans.
• Promote employee satisfaction and client retention through high-quality service interactions.
• Maintain working knowledge of desktop tools, including the CRM system, Plan Sponsor and Participant websites, Simplicity, and the workflow system.
• Proactively investigate and troubleshoot employee issues using knowledge of the recordkeeping platform and supporting business processes.
• Follow the daily schedule and handle high volumes of inbound calls, increasing daily phone time during peak periods as needed.
• Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed