Retirement Services Rep (FINRA LICENSING REQUIRED)

ADP • Louisville, KY

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About The Position

The Retirement Services Representative is a licensed retirement professional and the primary point of contact for employees of ADP Retirement Services clients. The role provides exceptional service and proactively promotes employee education about retirement and financial-planning tools and resources. Representatives educate employees on plan benefits, financial wellness, investment company products, and account transactions, and communicate with employees at all levels of the organizations supported by Retirement Services. The position requires successfully obtaining and maintaining FINRA Series 6 and 63 securities licenses because it involves discussing investment company products and processing financial transactions. The Securities Industry Essentials (SIE) credential can be obtained after hire.

This is a non-exempt, hourly role. The representative must work an eight-hour shift scheduled between 8 a.m. and 9 p.m. EST and be willing to work overtime and varied daytime shifts. Increased daily phone time may be required during peak periods, including periods affected by market fluctuations.

Requirements

• FINRA Series 6 and Series 63 securities licenses; the description says these licenses must be obtained and maintained.
• Securities Industry Essentials (SIE); may be obtained after being hired.
• At least 1 year of client service, customer service, finance, or banking experience.
• Strong, proven communication skills.
• Availability to work an eight-hour shift between 8 a.m. and 9 p.m. EST.
• Willingness to work overtime and varied daytime shifts.
• A college degree is not required; relevant experience or military experience may be acceptable.

Nice To Haves

• Bachelor's degree or equivalent combination of experience and education.
• FINRA Series 6 and Series 63 licenses and Securities Industry Essentials.

Responsibilities

• Educate employees about account information, plan benefits, plan resources, and tools such as Financial Wellness, mobile services, the Retirement Savings Calculator, and investment products.
• Explain mutual funds, rates of return, personal rates of return, market-timing restrictions, and self-directed brokerage accounts during enrollment and investment-related calls.
• Educate employees about distribution options when changing employers or beginning retirement, and present the American Century Investments rollover option to employees of eligible plans.
• Assist employees with incoming rollovers into ADP plans.
• Deliver high-quality call interactions to promote employee satisfaction and client retention.
• Maintain working knowledge of desktop tools, including the CRM system, Plan Sponsor and Participant websites, Simplicity, and the workflow system.
• Troubleshoot and investigate employee issues using knowledge of the recordkeeping platform and supporting business processes.
• Follow the daily schedule and handle high volumes of inbound calls, with flexibility to increase phone time during peak periods.
• Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed