Retirement and Benefits Specialist 1 (02-8125)
About The Position
This position is open to Alaska Residents only. Working in the Member Education Center, the Specialist I will be providing assistance and excellent customer service to members with inquiries on the telephone, email, and in-person. You will provide responses to routine and complex questions regarding retirement and health benefits, determine retirement eligibility based on statutes and regulations, prepare standard forms and letters to request membership and claimed service information, and explain retirement benefit calculations and entitlements. You will also assist in escalated member inquiries by phone, email and in-person, make recommendations to the supervisors for system or process changes to eliminate reporting errors or to streamline processing, conduct scheduled group training or formal seminars for members of the PERS and TRS regarding retirement and health benefits, and conduct workshops and individual counseling sessions on the principles of retirement savings and planning in the Juneau area. The Department of Administration's Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes. This position represents the Division by being the first point of contact for members calling into the Member Education Center and assists members who come to the Division as walk-ins with retirement counseling. You would be an integral member of the Retirement and Benefits Operations Team, assisting members with inquiries on the telephone, by email, and in-person. We are seeking an individual who has exceptional interpersonal skills; has a commitment to professional and respectful customer service; and who can adapt to a dynamic, changing work environment.
Requirements
- Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
- Any combination of preparatory post-secondary education and/or experience in public or business administration providing administrative or technical support to management in running an organization/enterprise which required some application of guidelines and policies to meet assigned responsibilities.
Nice To Haves
- Exceptional interpersonal skills
- Commitment to professional and respectful customer service
- Ability to adapt to a dynamic, changing work environment
Responsibilities
- Providing assistance and excellent customer service to members with inquiries on the telephone, email, and in-person.
- Providing responses to routine and complex questions regarding retirement and health benefits.
- Determining retirement eligibility based on statutes and regulations.
- Preparing standard forms and letters to request membership and claimed service information.
- Explaining retirement benefit calculations and entitlements.
- Assisting in escalated member inquiries by phone, email and in-person.
- Making recommendations to supervisors for system or process changes to eliminate reporting errors or to streamline processing.
- Conducting scheduled group training or formal seminars for members of the PERS and TRS regarding retirement and health benefits.
- Conducting workshops and individual counseling sessions on the principles of retirement savings and planning in the Juneau area.
Benefits
- Supportive work environment that fosters the growth of knowledge, skills, and experience needed to advance their career in the Division.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
