Retinal Camera Operator - Eye Exam Specialist
About The Position
The Retinal Camera Operator - Eye Exam Specialist is primarily responsible for performing scheduled diabetic eye exams (retinal screenings) for members at the provider practice using imaging equipment supplied and trained on by the company. Travel to and from appointments is covered by the company. Success in this role requires comfort operating specialized retinal imaging equipment (full training and camera provided), strong attention to detail, and a willingness to travel daily to provider practices for scheduled eye exam appointments. This role will require up to 100% field travel in the Philadelphia, PA area. Qualified candidates must reside locally. Working in a field-based role, traveling to provider practices and patient homes for scheduled eye exam appointments, while engaging virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days. Traveling to provider practices on a scheduled appointment basis to perform diabetic eye exams (retinal screenings) using company-provided imaging equipment and supporting the closure of eye exam and related quality gaps. Completing company-provided training on retinal imaging equipment and eye exam procedures prior to conducting exams independently and maintaining competency through ongoing training as needed. Managing a daily eye exam appointment schedule, confirming appointments with practices and patients in advance, and coordinating travel logistics, with all mileage and travel expenses associated with eye exam visits being covered by the company. Building and maintaining strong working relationships with co-workers, customers, providers, payers, and care teams. Performing other duties as assigned to support quality improvement, reporting, patient outreach, and customer success.
Requirements
- Willingness and ability to travel daily, up to 100%, to provider practices to perform scheduled eye exams.
- Must have a valid driver’s license and reliable transportation.
- Associate degree or greater in a related field.
- Minimum of 1–3 years of experience in a healthcare setting.
- Knowledge of medical terminology, quality measures, medical billing, or coding.
- Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications.
- Strong verbal and written communication skills.
- Strong attention to detail, organizational skills, and ability to meet hard deadlines.
- Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
- Ability to work independently in a remote environment.
- Internet connection capable of conducting video calls on camera and connecting to various internal and external systems (minimum 100 mbps download, 10 mbps upload).
- Disclosure of any secondary employment.
- Must be accessible during stated working hours.
- Must join virtual meetings with cameras on.
Nice To Haves
- Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).
Responsibilities
- Performing scheduled diabetic eye exams (retinal screenings) for members at the provider practice using imaging equipment.
- Traveling to and from appointments.
- Operating specialized retinal imaging equipment.
- Traveling daily to provider practices for scheduled eye exam appointments.
- Engaging virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.
- Supporting the closure of eye exam and related quality gaps.
- Completing company-provided training on retinal imaging equipment and eye exam procedures.
- Maintaining competency through ongoing training as needed.
- Managing a daily eye exam appointment schedule.
- Confirming appointments with practices and patients in advance.
- Coordinating travel logistics.
- Building and maintaining strong working relationships with co-workers, customers, providers, payers, and care teams.
- Performing other duties as assigned to support quality improvement, reporting, patient outreach, and customer success.
Benefits
- Travel expenses covered
- Mileage reimbursement
- Work from Home
- Medical, Dental, and Vision plans
- 401(k) plan with a 3% employer match to a 6% contribution
- Life and Disability insurance
- Voluntary Life options
- Employee Assistance Program (EAP)
- Paid time off plans
- Paid parental leave
- Learning and development resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
