Exam Integrity Specialist

ASSOCIATION OF CERTIFIED FRAUD EXAM•Austin, TX

1d•Hybrid

About The Position

The Association of Certified Fraud Examiners (ACFE) is seeking a detail-oriented and collaborative professional to join their team as a CFE Exam Program Coordinator. This role is crucial for maintaining the security, quality, and integrity of the Certified Fraud Examiner (CFE) Exam program. The specialist will work with internal teams, external vendors, and stakeholders to monitor exam administration, investigate potential security breaches and candidate misconduct, analyze exam performance data for suspicious trends, and implement policies and procedures that uphold industry standards. The goal is to protect the credibility of the CFE credential and ensure a fair, secure, and positive examination experience for candidates globally.

Requirements

2-4 years of previous professional certification or association experience, including direct exam program experience preferred.
Degree in a related field a plus.
Knowledge of certification industry best practices and accreditation standards strongly preferred.
Prior security or compliance-related experience a plus.
Proven skills in problem solving, analyzing data, building reports, attending to detail, presenting findings, organizing work, managing time effectively, and handling multiple tasks in a timely manner.
Skilled in collaborating with internal and external resources.
Excellent written and verbal communication skills and the ability to deescalate situations with a professional attitude, patience, and tact.
Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel), Salesforce, and Salesforce reporting.

Responsibilities

Acts as the main liaison between the ACFE and its CFE Exam proctoring vendor, ensuring smooth exam administration and proctoring activities, adherence to security protocols, and prompt resolution of technical or procedural issues.
Responds to and investigates incidents threatening CFE Exam integrity, including potential candidate misconduct, proctoring issues, and exam disruptions.
Analyzes exam-related data for trends indicating suspicious activity, such as unusual scores, completion times, exam item performance, or other irregular patterns.
Researches and addresses escalated exam integrity concerns, including those related to the exam process and requests for regrading or revalidation of exam results.
Conducts investigations into potential exam security breaches or instances of misconduct by reviewing incident reports, audit logs, and video footage from proctoring sessions.
Prepares written reports documenting exam integrity investigations, findings, and supporting evidence; reports findings to management; and provides recommendations for preventive measures or process adjustments.
Contributes to investigative activities related to potential intellectual property theft involving CFE credential program materials and exam content, including reviewing information on suspected unauthorized access, reproduction, distribution, or use of protected materials.
Conducts regular audits of completed exam sessions and processes to ensure compliance with security measures, policies, and industry standards, verifying the proctoring vendor's adherence to established protocols.
Maintains records of security breaches, misconduct, and related incidents.
Researches certification industry standards, emerging best practices, and legal requirements to contribute to the creation and enforcement of policies and procedures that uphold the integrity and security of the CFE credential program.
Ensures departmental manuals, guides, and other resources reflect current policies and procedures related to exam security and administration.
Delivers clear, professional, and courteous written and verbal communication to candidates, staff, and other stakeholders, maintaining a positive rapport and professional attitude.
Serves as a backup for the Exam Administration team in handling technical issues, exam eligibility activation, appointment scheduling, rescheduling, exam results, and retakes.
Performs other duties as requested or required.

Benefits

100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees.
Employer contributions to dependent medical premiums.
401(k) Plan with company match.
Mostly remote work in ATX.
4 weeks of PTO, increasing to 5 weeks after 5 years and 6 weeks after 10 years of employment.
Two weeks of paid parental PTO for maternity/paternity leave.
Additional six weeks of recovery leave after birth.
12 paid holidays each year.
Employee Success Sharing Bonus Program.
$400 annual reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
Tuition reimbursement up to $5,250 per year for qualifying degree plans.
Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
Employee Assistance Program (EAP).
Regular social events, team-building activities, and company outings.
Bonus programs available for demonstrating mastery of the fraud examination body of knowledge.