Retention Sales Manager - Shoptalk

Hyve Group Ltd•New York, NY

1d•$100,000 - $120,000•Hybrid

About The Position

This is a consultative commercial role focused on driving client retention and revenue growth for Shoptalk, Groceryshop, and the broader Retail Meetup portfolio. The Retention Sales Manager will manage a portfolio of existing sponsor relationships, ensuring clients maximize their investment value and identifying opportunities for partnership expansion. The role involves working closely with leading retailers, technology providers, brands, and solution partners to understand their business objectives and recommend suitable sponsorship and marketing solutions. Success in this role is built on long-term partnerships, strategic account planning, and exceptional customer service, rather than cold prospecting.

Requirements

4-7 years of consultative commercial experience.
Experience managing and growing enterprise or strategic accounts.
Strong relationship-building and stakeholder management skills.
Experience selling sponsorships, events, media, SaaS or marketing solutions.
Confidence engaging senior decision-makers across retail, ecommerce or technology companies.
A proven track record of meeting or exceeding commercial targets.
Experience using CRM platforms such as Salesforce, HubSpot or similar.
Strong forecasting, pipeline management and organisational skills.
A collaborative, proactive and customer-first mindset.
The ability to thrive in a fast-paced, entrepreneurial environment.

Nice To Haves

Account Management
Customer Success
Strategic Partnerships
Enterprise Sales
Sponsorship Sales
Media Sales
SaaS Account Management
Event Sales

Responsibilities

Manage and grow a portfolio of existing sponsorship clients across Shoptalk, Groceryshop and Retail Meetup.
Build trusted relationships with key stakeholders across assigned accounts.
Drive client retention while identifying opportunities to increase sponsorship investment year over year.
Conduct regular account reviews to understand customer objectives, future priorities and return on investment.
Renew sponsorship agreements while maximizing account growth opportunities.
Partner closely with internal Sales, Marketing, Content, Operations and Customer Success teams to deliver an exceptional client experience.
Maintain accurate CRM records, account forecasts and pipeline reporting.
Respond quickly to customer enquiries while proactively anticipating client needs.
Represent Hyve at industry events and networking functions, strengthening relationships throughout the retail technology ecosystem.
Stay informed on industry trends to provide strategic insights and recommendations to clients.
Consistently achieve individual revenue, renewal and customer satisfaction targets.