Sales Retention Representative
About The Position
At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Who We Are We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. Overview Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.
Requirements
- High School Diploma or equivalent
- Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
- A minimum of six months of experience in a call center environment required
- Excellent verbal and written communication skills
- Strong work ethic and ambition to succeed.
- Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
- Proficient with email, Google suite, and CRM tools (Salesforce preferred)
- Ability to work weekends, evenings and some holiday shifts
- Ability to speak bilingual. Spanish is a plus.
Responsibilities
- Resolving ARC (At Risk Customer) cases on behalf of the sales team
- Handles inbound calls, but primarily an outbound effort with pre-installed customers
- Provides an excellent experience for in-process customers by adhering to company call quality standards
- Effectively overcomes and handles objections from solar prospects.
- Resolves concerns and de-escalates customers in a friendly and professional manner
- Confidently educates customers regarding Sunrun's solar process
- Re-engages with prospects who have become unresponsive
- Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
- Willingly engages with their peers in team meetings and through G-chat
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
