Retention Manager

WarriorBabe

4d • $85,000 - $11,000

About The Position

Most companies focus on getting customers. We're obsessed with keeping them. At WarriorBabe, we help women transform their lives, not just for a few weeks, but for the long haul. That means retention isn't an afterthought. It's one of the biggest growth levers in our business. We're looking for a Retention Manager who thrives on solving problems, spotting patterns, and turning at-risk clients into long-term success stories. This isn't a customer support role. This is a revenue-driving role that sits at the intersection of customer success, strategy, analytics, and relationship building. You'll own the entire renewal lifecycle, identify churn risks before they become cancellations, improve our retention systems, and help maximize the lifetime value of every WarriorBabe client. If you love improving systems, making data-driven decisions, and creating experiences that keep customers engaged, we want to meet you.

Requirements

• Experience in Customer Success, Account Management, Retention, or Lifecycle Marketing.
• Ability to dig into data to find opportunities.
• Natural inclination to think in systems and process improvement.
• Highly organized and obsessed with follow-through.
• Ability to balance empathy with business outcomes.
• Communicate confidently with clients and internal teams.
• Takes ownership instead of waiting for direction.
• Enjoys solving problems before they become bigger problems.

Nice To Haves

• Experience managing subscription or membership renewals.
• Experience working inside HubSpot or similar CRM platforms.
• Experience reducing churn in coaching, SaaS, fitness, or recurring revenue businesses.
• Experience building retention playbooks or lifecycle processes.

Responsibilities

• Own the entire renewal lifecycle, from identification to outcome, ensuring no eligible client reaches their renewal date without a clear plan, documented outreach, and a defined next step.
• Manage the entire renewal pipeline, maintain accurate forecasting, track performance, and keep every opportunity moving forward.
• Proactively identify clients showing signs of churn, understand the root cause, and work alongside Coaching and Customer Success teams to determine a path to continued success.
• Own and continuously improve how we approach renewals, including messaging, discovery questions, objection handling, follow-up cadence, and value reinforcement.
• Own key metrics like renewal rate, renewal revenue, pipeline health, churn trends, conversion rates, and forecast accuracy, delivering weekly insights and recommendations.
• Own the ascension process for eligible VIP clients, ensuring opportunities are identified, nurtured, tracked, and converted.
• Analyze churn trends, recurring objections, coach-related patterns, engagement gaps, financial barriers, and client feedback to identify areas for improvement.
• Improve retention systems, such as HubSpot workflows, automation of manual processes, follow-up cadences, and reporting, to build a proactive, measurable, and scalable retention engine.

Benefits

• On-Target Earnings (OTE): $85,000–$110,000 annually
• Base Salary: $70,000–$85,000
• Quarterly performance-based incentives tied to retention KPIs, including achieving and exceeding our 50% renewal rate target.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed