Retention Assistant - Canada Summer Job

Goodwill Industries Ontario Great Lakes • Sarnia, ON

4d • CA$0 - CA$19 • Onsite

About The Position

This position is funded by the Canada Summer Job Grant. The Retention Assistant supports front-desk operations, client follow-up, appointment booking and general administrative/file maintenance. Goodwill is a diverse and inclusive team dedicated to improving the lives of others through its mission of WORK. They welcome all backgrounds, knowledge, abilities, and perspectives, and will help train, coach, and support the path to success. Newcomers to the region are welcome to apply. Accommodation is available upon request during the recruitment process.

Requirements

• Enthusiastic attitude: excited to work with other people and teams.
• Flexibility: able to work at different times, including days, evenings, and weekends.
• Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment. Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• Between 15-30 years of age at the start of employment.
• Post-secondary education, experience in office administration field preferred.
• Experience and/or interest in case management, employment counselling.
• Experience and/or interest in working with persons with disabilities or employment disadvantages.
• Excellent interpersonal and communication skills, Self-directed, flexible, organized, team player.
• Basic word processing and computer skills.
• Must be willing to complete a criminal reference check

Nice To Haves

• We will help coach on these workplace skills: Communication: clear and effective interacting with team members and customers to create a positive workplace.
• Problem solving: finding solutions to problems, being accurate, and using simple math i.e. counting, adding and subtraction.

Responsibilities

• Assist in the completion of employment retention activities, including completing client follow up calls and documenting results
• Assist in front desk coverage, including answering telephone, greeting clients, booking appointments, collecting information.
• Support Career Centre team members in forms/file completion and maintenance
• Attend staff meetings, seminars and workshops, as required.

Benefits

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree