Retail Training Specialist

FERRAGAMO USA • New York, NY

27d

About The Position

The Retail Training Specialist provides administrative and logistical support to the Retail Training team and boutique teams across the U.S. and Canada. The role helps ensure training runs smoothly by coordinating sessions, maintaining records, preparing materials, and serving as a first point of contact for store teams with training questions. The specialist works closely with the Retail Training Team, Human Resources, and Store Management.

The position includes occasional domestic travel to stores and training events. It requires handling training materials weighing up to 20 lbs and sitting, standing, and moving about for extended periods.

Requirements

• 1–3 years of administrative, coordination, or HR/training support experience.
• Excellent organization, scheduling, and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook.
• Comfort working with data, trackers, and reports.
• High school diploma required.
• Experience with a learning management system (LMS).

Nice To Haves

• Retail experience.
• Bachelor’s degree.
• Experience in luxury or specialty retail.

Responsibilities

• Schedule and coordinate in-person, virtual, and on-the-job training sessions, including calendars, invitations, venues, travel, and materials.
• Prepare, print, and ship training materials, workbooks, and welcome kits.
• Partner with HR to coordinate new-hire training schedules and follow up with stores on onboarding milestones.
• Maintain training records, attendance, and completion data in the LMS; assign courses and track required and compliance training deadlines.
• Prepare regular reports on participation, completion rates, and onboarding status, and compile feedback surveys and assessment results.
• Format and update training decks, job aids, and guides, and support rollouts for product launches, seasonal events, and policy changes.
• Serve as the first point of contact for store teams with training, scheduling, and system questions, escalating complex needs to the Training Manager.
• Process training-related expenses and vendor invoices.
• Handle ad hoc projects and administrative tasks as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED