Retail Technology Program Manager

Tapestry•New York, NY

About The Position

The Retail Technology Manager will play a critical role in enabling Tapestry’s Store Experience Transformation by delivering scalable, secure, and innovative retail technology solutions across our global store fleet. This individual will partner closely with business, infrastructure, InfoSec, engineering and vendor teams to evaluate, pilot, and deploy modern store technologies—including POS, RFID, traffic analytics, and mobile platforms—while ensuring compliance with global security and privacy standards. The successful candidate will bring a strong balance of technical expertise, program leadership, and global execution capability, driving initiatives from concept through rollout with a focus on operational excellence, customer experience, and risk mitigation. The successful individual will leverage their proficiency in Global Retail Technology and Applied AI to...

Requirements

Strong hands-on experience with: Windows scripting (PowerShell, VBS—production environments)
Entra ID / Azure AD and Conditional Access policy management
Endpoint management platforms (Intune, Jamf)
Familiarity with AI/ML concepts, data-driven automation, and the practical application of generative AI in enterprise or retail environments
Experience supporting and deploying: POS systems and store technology ecosystems
RFID solutions and inventory platforms
Traffic analytics and in-store customer insight tools
Mobile devices and retail hardware rollouts
AI-enabled store technologies such as computer vision, intelligent traffic analytics, automation tools, or associate-assist solutions
Solid understanding of: PCI-DSS requirements in retail environments
Data privacy regulations (CCPA, GDPR, and global equivalents)
Proven experience facilitating security and compliance reviews with InfoSec and Legal teams
Understanding of AI governance principles, including data quality, model oversight, responsible use, and risk management in enterprise environments
Demonstrated success delivering global, multi-region rollouts
Strong background in Agile/Scrum delivery models
Experience coordinating vendor pilots and scaling solutions
Experience evaluating AI use cases, translating business needs into pilot opportunities, and scaling practical solutions with measurable outcomes
Excellent cross-functional communication skills, including the ability to translate technical topics into executive-level insights
Proven ability to operate effectively in a highly matrixed, global organization
Strong problem-solving mindset with the ability to navigate ambiguity and evolving priorities
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

Nice To Haves

Experience supporting large-scale retail or consumer-facing environments
Strong analytical mindset with the ability to evaluate new technologies and business impact
Ability to balance strategic thinking with hands-on execution
High level of accountability, ownership, and bias for action

Responsibilities

Lead end-to-end deployment of retail store technologies, including cloud based POS systems, RFID, traffic counting, mobile devices, and supporting hardware configurations.
Drive global rollouts, ensuring consistent implementation standards while accommodating regional and regulatory requirements.
Manage pilot programs and scale successful solutions across multiple markets.
Identify, evaluate, and implement AI-enabled capabilities such as predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience.
Oversee device ecosystem management across iOS, Windows, and MacOS platforms using Intune and Jamf.
Implement and support Entra ID (Azure AD) and Conditional Access policies to strengthen identity and access security.
Develop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health.
Partner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews of new technologies prior to deployment.
Ensure adherence to PCI-DSS standards and data privacy regulations including CCPA, GDPR, and applicable state laws.
Identify and mitigate risks associated with store systems, endpoints, and vendor solutions.
Assess AI-related risks including data privacy, model governance, security, and responsible use, ensuring solutions align with enterprise standards and regulatory requirements.
Manage vendor relationships across pilots and production rollouts, ensuring alignment with contractual, technical, and operational expectations.
Evaluate emerging technologies to support evolving store experience strategies.
Lead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes.
Partner with internal and external teams to pilot AI use cases, define success metrics, and scale high-value solutions from proof of concept to production.
Act as a key interface between global business teams, technology stakeholders, and regional partners.
Deliver executive-ready updates with clear articulation of progress, risks, and strategic impact.
Facilitate alignment across time zones and diverse teams to ensure coordinated delivery.