Retail Team Sales Lead, King of Prussia Retail Team Sales Lead, King of Prussia

Nestle Operational Services Worldwide SA•Upper Merion Township, PA

23d•Onsite

About The Position

At Nespresso, people and specialty coffee are at the heart of what they do. As part of the team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, Nespresso is committed to driving its triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates its community, suppliers, farmers, and each other, channeling a growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to Nespresso's identity and critical to its vision of driving positive change. Nespresso careers offer best-in-class opportunities for development and growth across factories, boutiques, and office locations. Nespresso is opening a new experiential retail boutique at King of Prussia Mall in June, with training starting mid-May. This full-time Retail Team Sales Lead position offers a unique leadership opportunity with a purpose-driven brand. As an integral member of the retail store leadership team, your primary focus will be delivering excellence in people leadership, sales, service, and operations. You will not only sell but also coach sales associates to become customer experience and product knowledge experts, dedicated to creating exceptional coffee experiences and celebrating team performance.

Requirements

You have 2+ yrs. experience in driving sales and lead a team in a high-volume retail environment.
You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.
You have effective communication, time management and analytical skills.
You are punctual and available to work open and closing shifts, weekends, and holidays.

Responsibilities

Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment. You will assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes). Care about safety and create a safe, healthy environment for employees and customers.
Cultivate personalized coffee experiences by using storytelling to share your knowledge of coffee and sustainability practices to build customer relationships.
Delight customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build the customer base and boost sales.
Act to influence and inspire a team to drive sales and service performance through coaching and training.
Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. You find ways to champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems.

Benefits

Competitive pay – Plus quarterly bonus for achieving team sales and service goals.
Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.
performance-based incentives
a free Nespresso machine and coffee product allowance
a 401k with Company match
educational reimbursement
health and mental wellness programs
DE&I resource groups
commuter benefits
pet adoption reimbursement
employee recognition program
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