Retail Team Member II - PT - Charleston Outlet
About The Position
This position delivers an Amazing Customer Experience (ACE) to all internal and external customers, acting as an ambassador of Palmetto Goodwill and its I-CARE values (Integrity, Collaboration, Attitude, Respect, Excellence). The role embraces an expectation of learning and growth, enthusiastically participating in training and development. It celebrates and supports a culture of diversity, inclusivity, and belonging, ensuring team members feel respected, accepted, and included. Responsibilities include greeting customers, answering the phone professionally, using the intercom system, maintaining the sales floor and dressing rooms, cleaning and stocking restrooms, rotating product, using suggestive selling techniques, assisting customers with merchandise, accurately ringing up transactions, preventing counterfeit currency, reinforcing customer purchases, balancing the till, receiving and sorting donations, pricing and stocking hardline and softline donations, utilizing the point-of-sale system, recording donations and production, meeting production goals, maintaining a clean work environment, demonstrating proficiency in cashier, softline production, or donor services/hardline production roles, reporting security or theft issues, and complying with all agency policies, procedures, and safety standards. The role also involves performing other job-related duties as assigned.
Requirements
- Understand English; comprehend instructions provided in verbal and written form.
- Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
- Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
- Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
- Thrive in a dynamic, fast-moving environment.
- Work effectively in a team-based environment; Interact professionally with customers and a highly diverse employee base on a regular and routine basis.
- Work a flexible schedule, including weekends, and have reliable transportation to and from work.
- Basic computer skills including use of various retail related systems, understanding of basic programs (Microsoft Word), etc.
- Excellent customer service skills.
- Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.
Nice To Haves
- Previous experience working in a retail environment preferred.
Responsibilities
- Delivers ACE (Amazing Customer Experience) to all internal and external customers.
- Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
- Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
- Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
- Greets customers promptly when they enter the store and whenever they approach (i.e. within five feet of employee).
- Answers telephone promptly and in a professional manner.
- Uses strong communication skills; uses intercom system on a regular and routine basis.
- Straightens and picks up sales floor and dressing rooms as necessary.
- Cleans and stocks restrooms as necessary.
- Rotates product as dictated by the respective rotation charts.
- Uses suggestive selling practices to encourage customers to purchase similar items; encourages customers to “Round Up” their purchases.
- Assists customers as needed with merchandise.
- Rings up customer transactions with accuracy and speed.
- Takes proper steps and follows established procedures to prevent counterfeit currency from being accepted.
- Positively reinforces customer purchases.
- Applies cash control measures to ensure individual till is balanced at the end of shift.
- Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort).
- Sorts, prices, and stocks hardline donations for sale according to established expectations.
- Sorts, tags, and stocks softline donations for sale according to established expectations.
- Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
- Accurately records donations, production of merchandise and specified tasks.
- Meets established production goals corresponding to role in retail location.
- Maintains clean work environment.
- Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
- Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
- Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. Maintains safety standards in the store and reports any exceptions to store management.
- Performs other job-related duties as assigned by a member of store management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
