Retail - Team Leader

Cooplands Bakery • Leeds, ND

9d • Onsite

About The Position

The Retail Team Leader works in the Crossgates shop for 20 hours per week. The role supports the team in delivering a warm welcome and excellent customer service, maintaining high standards, and keeping shop operations running smoothly. As a key holder, the Team Leader is responsible for opening and closing the shop and leading the team when the Shop Manager is absent. Training and support are provided, with opportunities to develop skills and progress within the business.

The role involves working with the full range of food products, including meat and products containing allergens, and following hygiene, allergen, and safety procedures. Set shifts and rotas issued three weeks in advance are offered wherever possible, but flexibility to work different shifts, including evenings and weekends, may be required.

Requirements

• Positive attitude and enjoyment of making a difference for customers.
• Friendly and customer-focused approach.
• Ability to support and motivate a team.
• Reliability and willingness to take responsibility.
• Confidence making decisions, solving problems, and prioritising work.
• Willingness to learn and help colleagues develop.
• Comfort working in a fast-paced environment.
• Commitment to food safety and compliance with hygiene, allergen, and safety procedures, including standards for nails, jewellery, and piercings.
• Ability to handle the full range of food products, including meat and items containing allergens.
• Flexibility to work different shifts, including evenings and weekends, when required.

Responsibilities

• Lead by example to help the team provide a warm welcome and a great customer experience.
• Support and encourage colleagues, bringing the team together so everyone can contribute.
• Take ownership of shop operations and maintain high standards throughout the shift.
• Open and close the shop as a key holder.
• Lead the team when the Shop Manager is absent.
• Solve problems, set priorities, and seek support when needed.
• Help colleagues develop confidence and skills.
• Follow food safety, hygiene, allergen, and other safety procedures.

Benefits

• Colleague discount that can be shared with family.
• 28 days of holiday including bank holidays, with additional holiday earned over time.
• Free coffee while on shift.
• Progression and career opportunities.
• Free Employee Assistance Programme offering confidential support for the employee and their family.
• Recognition and long-service awards.
• Comprehensive training programmes.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed