Retail Team Lead

WinCo Foods•Helena, MT

6d•Onsite

About The Position

Join our team as a Retail Team Lead (Grocery/Freight) , where you’ll play a key role in keeping store operations running smoothly while delivering an exceptional customer experience. This is a hands-on leadership position responsible for supporting daily operations, guiding team members, and ensuring shelves are stocked, organized, and customer-ready. In this role, you’ll work alongside your team while also stepping into a leadership capacity—helping coordinate workflow, supporting front-end activity, and resolving customer concerns with professionalism and care. If you enjoy fast-paced environments, leading by example, and creating a positive shopping experience, this is a great opportunity to grow your retail career. Overview Job Summary Assist management with the operations of the store by performing clerk duties in the designated department ( grocery or freight ), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Performs other related work.

Requirements

High School Diploma or equivalent
Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
In Montana and Oregon the minimum age is 18 years old. All other states the minimum age is 21 years old.
Ability to: Consistently provide world class customer service to internal and external customers.
Work varied shifts in a 24/7 operation; including night, weekends and holidays.
Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
Properly handle food products per State and County laws, and WinCo standards.
Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
Understand state & federal regulations if certification is needed.
Perform primary duties efficiently and accurately.
Must be at least 21 years old
Food Handlers Certification (Per State Laws)
Machines and Equipment Operated: Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

Responsibilities

Seeks opportunities to welcome, engage, serve and thank customers.
Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
Monitors arrivals, breaks, lunches and departures of employees in area of responsibility.
Communicates with immediate supervisor regularly.
Assists immediate supervisor as needed or directed.
Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
Maintains a constant awareness of customer and employee safety.
Stocks and rotates merchandise in any area of the store as needed.
Performs other duties as assigned or needed.