Retail Team Lead

Trinity Health • Livonia, MI

3d • Onsite

About The Position

Assists the department supervisor with coordination of and leads the daily work assignments of department employees. Actively participates in identifying department opportunities for improvement, creative thought for problem solving, and communicating potential improvement ideas with the supervisor. Acts as a resource person and role model for employees as to techniques, policies/procedures, rules/regulations, and customer service standards.

Requirements

• High school diploma or GED equivalent preferred.
• Two to three year(s) related experience.
• Three to six months’ previous experience with computers.

Responsibilities

• Responsible to complete all day to day department roles and functions as needed.
• Responsible for staff schedules, completing Kronos in the absence of the supervisor, plans work priorities and coordinates daily work activities of the department.
• Provides ongoing review of policies and procedures and ensures compliance with all departmental, system and/or regulatory agency requirements.
• Provides accurate and timely performance feedback to team members.
• Assists the supervisor in identifying training and educational needs of the team; develops educational plans and assists in training.
• Coordinates and assigns work according to the levels of talents and skills required.
• Assures continued competencies of team members related to annual departmental or system requirements, or due to change in workflow, system enhancements, and/or other environmental factors.
• Provides input to supervisor for staff evaluations or performance issues.
• Provides an ongoing review of departmental policies and procedures, reporting needed revision to the supervisor.
• Responsible for effectively communicating with team members.
• Promotes tidiness and organization of team’s work area(s); coordinates acquisition and maintenance of necessary supplies and equipment operation.
• Promotes excellent customer services skills at all times.

Benefits

• Competitive compensation
• DAILYPAY Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout SJMHS and Trinity Health
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED