Retail Part Time Team Lead

Office Depot • Lakewood, CO

2d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to identify customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Retail Team Lead supports sales and store performance, maintains visual and merchandising standards, and assists with freight and logistics activities. The position is also a part-time Key Carrier role and may perform Leader on Duty functions. Key Carrier duties include opening and closing the store, working the associated shifts, and supporting the safety and security of the building and associates when management is absent. The role may require periodic comprehensive background checks conducted by a third party.

The position supports Print Services, store operations, client engagement, loss prevention, and sales development. The company states its commitment to a safe and healthy work environment and expects coworkers to work safely and address potential hazards. Office Depot offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform opening and closing responsibilities and work the respective scheduled shifts.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support efficient operation of the Print Services function and contribute to overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support the company’s loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to increased sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Perform External Key Carrier and may perform Leader on Duty functions.
• Help ensure building and associate safety and security when the management team is absent.
• Perform store opening and closing responsibilities, including activating or deactivating the alarm system and following opening and closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED