Retail Team Lead

Goodwill Industries of the Southern Rivers•Phenix City, AL

16h•Onsite

About The Position

The Phenix City Retail Store is currently looking for a hard-working and dedicated Retail Team Lead. Goodwill Industries of the Southern Rivers, Inc.’s Retail Team Lead responsibilities include ensuring proper maintenance, reporting and management of the store’s financial assets, supervising team members to ensure they provide customers with the best service experience, delegating tasks and duties, creating an environment that allows team members to achieve their expectations, goals, and performance measures, meeting or exceeding daily retail store goals, developing relationships with donors and customers, assisting customers with purchases and pricing, ensuring the sales floor layout is customer friendly, checking pricing to ensure policies and proper formats are utilized, understanding item pricing and “color of the week”, assisting with hiring and onboarding of new team members, understanding and practicing all safety requirements, and performing other duties as assigned by the Store Manager. You will be hired as a Retail Team Lead; you will be cross-trained and expected to learn and work all areas of the retail operation. A full-time position averages 32-40 hours per week. Hours will fluctuate based on business needs, (i.e., seasonal changes, donation volumes, etc.) Operating days will fluctuate based on store location. The Retail Team Lead must be available to work any shifts Monday through Sunday.

Requirements

High School Diploma or General Education Degree (GED).
Two years of supervisory experience leading a team.
Basic math skills.
Basic computer skills.
Prior experience working in a retail or customer service-related environment.
Cash handling experience.

Nice To Haves

Warehouse experience, preferred.

Responsibilities

Ensures proper maintenance, reporting and management of the store’s financial assets such as, cash register tills, cash deposits and the change fund.
Supervises team members to ensure they provide customers with the best service experience.
Delegates tasks and duties for all store team members.
Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
Meets or exceeds daily retail store goals.
Develops relationships with donors and customers.
Assists customer with purchases and pricing
Ensures the sales floor layout is customer friendly.
Checks pricing to ensure policies and proper formats are utilized.
Understands item pricing and “color of the week”.
Assists with hiring and onboarding of new team members.
Understands and practices all safety requirements.
Performs other duties as assigned by Store Manager.