Retail System Support Analyst

Carhartt • Dearborn, MI

9d • Hybrid

About The Position

The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

Requirements

• Minimum of 2-year experience in MS Windows OS environment including Windows 11 &/or scripting, imaging, and configuring and implementing packaged software tools
• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively.
• Sense of urgency in resolving issues and restoring full services to Retail store locations.
• Ability to manage multiple tasks and shift priorities rapidly.
• Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences.

Nice To Haves

• Experience with SAP POS (GK) or similar POS software packages and POS configuration is preferred
• Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising is preferred.

Responsibilities

• Work with L1 to support, maintain, diagnose and troubleshoot all store applications and system issues, including production on-call responsibilities.
• Work directly with stores to solve issues, including basic network issues.
• Identify opportunities for process improvement and assist in documentation.
• Partner with internal and 3rd party partners to run projects.
• Reach across functional groups to other members of IT to ensure integration points are understood, supportable and scalable.
• Commit to project timelines, due dates, and project methodologies.
• Travel to various store locations to perform the following: Hardware installation and inventory tasks, Hardware usage evaluations, Software systems overview with store team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level