Retail Support Analyst

Energy Transfer•Warren, PA

23d•Onsite

About The Position

USA Compression is looking for a Retail Support Supervisor to join our Operational Support team in El Reno, Oklahoma. We take pride in what we do and wholeheartedly believe our team members drive success for our company and our customers. We encourage a culture of inquiry by always asking why, transforming data into meaningful information, and leveraging technology to streamline our processes. If you are passionate about your work and thrive in a fast-paced and innovative environment, we’d love to hear from you The Retail Support team performs key functions related to the Retail and AMS work order process. The team opens work orders, ensuring cost center, profit center, and customer data is correct on every work order. The team also generates sales orders and submits sales orders to AR for invoicing. Maintaining customer rate profiles at a subregional level as well as Retail/AMS analytics are also a team responsibility. POSITION SUMMARY: This position will be responsible for retail work order support for assigned subregions and business streams. This involves management of retail work orders and sales orders for operations, AMS and shipping/logistics. This position will create work orders and sales orders, managing the end-to-end process and ensuring orders a correct prior to invoicing. Quality control for all orders are an essential function of this role.

Requirements

Bachelor’s degree or equivalent experience
SAP and MyWork knowledge.
Minimum of 2 work experience in accounting, accounts receivable or operational administrative role.
Sound understanding of operational and accounting practices and principles.
Strong written and verbal communication skills.
Ability to work under pressure and in a fast-paced environment.
Strong analytical and problem solving skills.
Proficient in use of Excel and Word.
Flexibility to work overtime during peak periods.
Must adhere to the highest standards of ethical behavior when carrying out job responsibilities.
Highly motivated and team-oriented individual.
Detail-oriented and strong analytical skills.
Excellent organization skills.
Ability to work with minimal supervision.
Ability to work in multiple systems.
The Specialist/Analyst level requires a Bachelor’s degree or equivalent experience and 2-5 years of relevant job related experience
The Senior Specialist/Analyst level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
The Lead Specialist/Analyst level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience

Responsibilities

Create US03 work orders with correct cost centers, profit centers and customer related data on the orders.
Create sales orders with guidance from the project manager to ensure rates and pricing are correct on orders.
Actions may involve working with subregional leadership, supply chain and /or shared services to reconcile outstanding charges on orders.
Tracking aged work orders and assisting operations with reconciliation.
Report on work order analytics such as work orders by month, days open with no activity, work orders closed by month.
Report on sales order metrics for the assigned subregion.
Assist in maintaining customer rate matrix at a subregional level.
Works closely with AR on sales order to invoice processes.
Participates in subregional manager meetings for support related to retail work orders and sales orders.
Other duties as needed.