Retail Support Analyst

Albertsons Companies • Boise, ID

2d • Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Requirements

• 5 plus years' experience in support, operations, or project coordination; leadership or oversight experience preferred
• Proven ability to manage multiple workstreams (team workload + individual projects) simultaneously
• Strong analytical skills; ability to troubleshoot using data across multiple systems
• Experience writing/running SQL queries and analyzing reports
• Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook), including PivotTables and advanced functions
• Strong communication skills with ability to engage senior leadership and cross-functional teams
• Ability to work independently under pressure in a fast-paced environment
• Experience working with or coordinating across offshore/global teams
• Ability to maintain confidentiality and handle sensitive information
• Willingness to support off-hours work for deployments, outages, and critical business events

Nice To Haves

• Associate/bachelor’s degree preferred
• Experience with grocery retail, inventory operations, or B2B support strongly preferred
• Experience with planning and service tools (Blue Yonder, Oracle, ServiceNow) preferred

Responsibilities

• Lead day-to-day execution of Retail Support for assigned areas within Forecasting & Replenishment (FaR)
• Oversee 2–3 Retail Support Specialists, including workload management (projects, tickets, triage queues)
• Manage a personal portfolio of projects, enhancements, and operational support activities
• Partner with Corporate Operations Leadership and Retail Division Leadership to ensure system health and business continuity
• Act as escalation point for complex inventory and system issues impacting stores
• Support deployments, planned changes, outages, and high-priority business events (including off-hours as required)
• Collaborate closely with both domestic and offshore teams to drive consistent support coverage and execution
• Lead and coach Specialists responsible for triaging store inventory issues and replenishment system performance
• Ensure effective prioritization and resolution of tickets within service-level expectations
• Oversee root cause analysis across multiple systems to identify and resolve inventory and replenishment issues
• Coordinate cross-functional resolution with IT, Replenishment Planning, DC Operations, Demand Planning, and Retail Operations
• Monitor project execution across Specialists; remove blockers and ensure timely delivery
• Own and execute individual projects aligned to operational improvements, system enhancements, and business needs
• Provide clear, structured communication to leadership on issue status, risks, and outcomes
• Drive continuous improvement of processes, SOPs, and support models
• Ensure alignment to company policies, procedures, and best practices impacting store inventory
• Support reporting, analysis, and insights to improve system performance and store execution
• Participate in on-call or extended support coverage as needed for deployments, outages, or peak business periods

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree