Part-Time Retail Supervisor

Fjällräven North America•New York, NY

3d•Onsite

About The Position

This part-time Retail Supervisor role at Fjällräven in New York, NY - SoHo focuses on leading by example and creating a welcoming environment. The mission is to help people feel at home in nature through meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. The supervisor will serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates perform at their best. Through thoughtful leadership and genuine guest connection, the role ensures every interaction reflects the company's values.

Requirements

Prior experience in retail or customer service
Leadership skills rooted in trust, example, and collaboration
A strong track record of delivering thoughtful, memorable guest experiences
Clear communication, organization, and time-management skills
Passion for the outdoors, sustainability, and continuous learning
Comfort using retail systems (POS, inventory tools), or a willingness to learn

Responsibilities

Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests
Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose
Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
Support operational excellence, including inventory accuracy, stock organization, and visual standards
Help ensure a safe, secure, and compliant store environment
Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
Support community engagement through store events and local partnerships that reflect Fjällräven's values
Represent the brand with authenticity, curiosity, and care, both in and beyond the store