Retail Supervisor - Louisiana State University

Fanatics•Baton Rouge, LA

18h•Onsite

About The Position

The Retail Supervisor is responsible for delivering meaningful business and fan impact through BOLD leadership capabilities and execution excellence. The Retail Supervisor plays a critical role in the store and/or venue assisting the leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events. This role is expected to apply AI and technology to improve efficiency, quality, and outcomes, use data and digital tools to inform decisions and enhance performance, demonstrate curiosity and adaptability in adopting new technologies and ways of working, and contribute to a culture of innovation and continuous improvement.

Requirements

2+ years in in retail or sales preferred.
Possess a fun, outgoing, confident, professional demeanor.
Prior leadership experience preferred.
Ability to work well with all levels of management, build partnerships, and coach teams.
Ability to anticipate and solve problems and act decisively.
Ability to represent Fanatics/League/Team Values and standards.
Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure.
Strong communication, literacy, and numeracy skills.
Ability to work independently and responsibly in a fast-paced environment.

Nice To Haves

Foreign language skills are a plus

Responsibilities

Drive sales results by consistent execution of daily operations.
Support back-of-house operations; maintain stockroom organization.
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA.
Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time).
Work with Retail Associates to ensure an exemplary fan experience.
Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/Retail Lead).
Provide training and assistance to all part-time retail team (Retail Associate/Retail Lead).
Coach part-time retail team (Retail Associate/Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
Encourages and models Fanatics' Values.
Perform ‘Manager on Duty responsibilities’.