Retail Supervisor | Jasper

America's Thrift Stores•Jasper, AL

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor. The role maintains company standards across store areas, responds to customer and donor needs, and ensures team members provide quick, accurate, and friendly service. Retail Supervisors participate in auditing and quality control and observe, evaluate, train, and coach team performance. The position requires flexibility to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays, and to support store operations as needed. The Retail Supervisor models America's Thrift's Core Values in donor experience, productivity, and customer service. When the Assistant Store Manager is absent, the Retail Supervisor oversees and administers retail processes and the team in accordance with company policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities. The role requires frequent movement and physical work throughout the store, including lifting, carrying, pushing, pulling, reaching, bending, climbing, and handling merchandise and store equipment. America's Thrift describes itself as a purpose- and community-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. Its work includes supporting local charities and keeping reusable goods out of landfills. The company states that it values hard work, teamwork, and customer focus.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others' work.
Ability to understand and follow written and/or verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods throughout the shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access heights of up to 14 feet and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising and responding to operational needs throughout the store.
Ability to move throughout all store areas, including the sales floor, front end, processing areas, stock areas, loading/donation areas, offices, and exterior areas as required.
Ability to work in varying noise levels, dust, odors, changing activity levels, semi-controlled indoor temperatures, and outdoor weather and temperature conditions as business needs require.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support quick, accurate, and positive customer experiences.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations to deliver positive customer and donor experiences.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss-prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education, follow-up, implementation of policies and procedures, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action when store leadership is absent.
Perform other duties as assigned by management.