Retail Supervisor | Jasper

America's Thrift Stores•Jasper, AL

4d•$15

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintains company standards throughout the store, and ensures team members provide quick, accurate, and friendly service to customers and donors. The role includes auditing and quality control, observing and evaluating team performance, and training and coaching team members. The Retail Supervisor exemplifies America’s Thrift core values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. The supervisor directs departmental team members and supports recruiting, selection, training, onboarding, scheduling, coaching, and recognition. The role also covers inventory tracking and replenishment, cash register and tender oversight, assigned accounting and banking procedures, merchandise quality and displays, and assistance with sales and marketing promotions. The Retail Supervisor helps maintain a respectful and safe workplace, supports loss prevention and asset protection, responds to customer and donor concerns, and may oversee retail operations as manager on duty or in the absence of the Assistant Store Manager. The role involves working throughout store areas, including the sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas as required. It requires extended standing and walking, lifting and carrying up to 50 pounds, pushing or pulling up to 25 pounds, frequent bending and reaching, and safely climbing to access merchandise at heights up to 14 feet. Work may take place indoors and outdoors, with exposure to varying noise, dust, odors, activity levels, and weather conditions.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during a work shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access heights up to 14 feet, and maintain balance while doing so.
Manual dexterity and hand-eye coordination sufficient to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising and responding to operational needs throughout the store.
Ability to move throughout all store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas as required.
Ability to work in a retail environment with varying noise levels, dust, odors, and activity levels, both indoors in semi-controlled temperatures and outdoors in varying weather and temperature conditions.
Ability to safely perform the essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems and monitor deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Ensure merchandise freshness, condition, pricing, and shop-ability meet standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotion and program setup.
Maintain a respectful, values-driven workplace and use team-member input to inform meaningful action.
Escalate complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity practices.
Promote loss-prevention awareness and uphold relevant procedures and policies.
Support a safe work environment through education, consistent follow-up, policy compliance, and OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.