Retail Supervisor (Habitat ReStore) - Williston

GREEN MOUNTAIN HABITAT FOR HUMANITY•Williston, VT

1d•Onsite

About The Position

Green Mountain Habitat for Humanity seeks a Retail Supervisor for its Williston ReStore. ReStores accept donations of new and gently used goods and sell them at discounted prices, promoting sustainability and access to affordable resources. Proceeds fund permanently affordable housing in Northwestern Vermont. The Supervisor oversees ReStore Associates and supports store operations, including donation drop-offs, donation-line and warehouse organization, pricing, sales-floor presentation, cashier coverage, and customer service. The role also involves testing and moving large appliances, unloading trucks, organizing clothing bales and shipping containers, and moving products throughout the store. The Supervisor shares the organization’s mission and coordinates with store leaders and support teams. This is a full-time, hourly, non-exempt position at the Williston ReStore. The schedule is five days per week according to store needs, with no travel. The position reports to the ReStore Manager and supervises ReStore Associates. Pay is $19 per hour. The environment is fast-paced and occasionally noisy.

Requirements

Previous experience working in a retail environment.
Ability to communicate well with staff, volunteers, and visitors.
Dependability and ability to adhere to a schedule.
Excellent customer service skills.
Strong time-management skills and ability to assign tasks to others.
Strong organizational skills to assist with logistics and scheduling.
Strong reading and writing comprehension.
Ability to work independently and as part of a team.
Attention to detail, organization, and ability to prioritize multiple tasks effectively.
Ability to lead a team and resolve minor conflicts.
Knowledge of safety best practices in a warehouse and retail store.
Light arithmetic skills for accurately operating the register.
Ability to lift, pick up, carry, place down, and bring upstairs at least 50 pounds.
Ability to walk or stand for long periods in the back warehouse, traverse stairs, and navigate a busy sales floor.
Ability to squat to pick up items and perform repetitive data entry on the register and pricing motions.

Nice To Haves

Forklift certification.
Valid driver’s license.
Two or more years in customer service, dispatching, or a customer-facing role.
Retail supervisory experience.
High school diploma.

Responsibilities

Coordinate with Store Leaders to address needs related to new donations.
Unload donated items from donors’ vehicles and approve or deny donations.
Maintain an inventory of shipping containers and move and organize products.
Supervise the donations department; sort, price, and clean donations; and use best practices when moving larger items such as furniture.
Communicate donation-department needs to the Procurement Manager.
Train new and existing staff on Donation Lane tasks and responsibilities.
Use a forklift to move and store clothing bales and perform safety checks when needed.
Complete store opening and closing procedures, including cash-drawer reconciliation, and lead completion of the daily opening and closing checklist.
Promote cooperative relationships among procurement, operations, and ReStore support teams.
Serve as a point of contact for staff questions, respond to cashier requests for assistance, and assign tasks to use staff time efficiently.
Assign tasks and provide basic training to new and regular volunteers; escalate concerns or complaints to Managers.
Proactively maintain and develop donor relationships.
Process customer transactions through the point-of-sale system and, while on register, remain within sight of the register area and front door.
Help customers carry purchased items to their vehicles.
Sort clothing donations and prepare them for the sales floor.
Keep back warehouse and yard areas organized and walkways clear.
Assist the Marketing Manager with ideas for outreach materials.
Perform other duties as assigned.