Madhappy West Hollywood Full-Time Supervisor

Madhappy•Los Angeles, CA

1d•Onsite

About The Position

Madhappy is hiring a full-time Retail Supervisor for its West Hollywood, California store. The Store Supervisor supports the Store Manager in driving sales, managing daily operations, and leading the store team. The role contributes to developing the store’s clientele, maintaining operational excellence, and upholding Madhappy’s brand values. The supervisor partners with the Store Manager on sales and business strategies, engages customers to build relationships and retention, and monitors sales metrics. They assist with store operations, including inventory, replenishment, loss prevention, cleanliness, and readiness, and step into leadership duties when the Store Manager is absent. The role also involves setting a strong customer-service example, assisting with onboarding and coaching, supporting team members, and helping staff understand Madhappy’s mission and values. The supervisor supports the clienteling program, resolves customer concerns, and helps maintain a welcoming, inclusive shopping environment aligned with the company’s commitment to mental well-being.

Requirements

At least 2 years of retail experience, including at least 1 year in a leadership or supervisory role.
Strong sales acumen and a track record of meeting or exceeding goals.
Experience with clienteling and building long-term customer relationships.
Strong communication and leadership skills, including the ability to motivate and develop a team.
Ability to multitask and thrive in a fast-paced, dynamic environment.
Passion for Madhappy’s mission and commitment to delivering a top-tier customer experience.

Responsibilities

Partner with the Store Manager to drive sales and meet or exceed store targets.
Engage customers to build relationships, increase conversion, and drive client retention.
Support business strategies to optimize store performance and profitability.
Monitor and track key sales metrics and assist with strategies to improve results.
Assist with store operations, including inventory management, stock replenishment, and loss prevention.
Maintain high standards of cleanliness, organization, and store readiness.
Assume leadership responsibilities when the Store Manager is absent.
Lead by example in providing exceptional customer service and motivating the team.
Assist with onboarding, training, and coaching new hires.
Provide ongoing support and feedback to team members.
Help staff understand and align with Madhappy’s brand mission and values.
Ensure the team delivers a knowledgeable, approachable, and customer-focused shopping experience.
Support and drive the store’s clienteling program.
Resolve customer concerns professionally to support satisfaction and loyalty.
Maintain a welcoming and inclusive environment aligned with Madhappy’s commitment to mental well-being.